Experienced Customer Education Specialist – Delivering Engaging Audit-Focused Educational Experiences to Drive Business Trust and Customer Success at blithequark

About blithequark blithequark is revolutionizing the way global commerce and capital markets operate by automating and streamlining the work of assurance and audit practitioners, specifically within cybersecurity, privacy, and financial audit. Our innovative software solutions empower the people who enable trust between businesses, making us a leader in our field. As a remote-first company, we offer the flexibility to work from anywhere, and our headquarters in San Francisco, CA, serves as a hub for collaboration and innovation. With backing from top investors, including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more, we are poised for growth and success. At blithequark, we value diversity in backgrounds and experiences, recognizing that a rich tapestry of perspectives is essential for building the future of audit and advisory. Our team is inclusive, driven, humble, and supportive, and we are committed to creating a culture that fosters growth, learning, and mutual respect. As an early-stage start-up employee, you will have the opportunity to shape the future of business trust and make a meaningful impact on our customers' lives. About the Role We are seeking a highly skilled and passionate Customer Education Specialist to join the blithequark University team and play a key role in delivering engaging, audit-focused educational experiences to our customers. As a founding member of the Customer Education team, you will bring your real-world knowledge of audit workflows and apply it to our growing library of self-paced certifications and live learning programs. This role is perfect for someone who understands the audit lifecycle, loves teaching, communicating, and creating clarity in complex systems, and is eager to make a difference in the lives of our customers. Key Responsibilities Be the voice of blithequark University in live trainings, webinars, and customer-facing learning events, showcasing your expertise and passion for audit education. Partner with the Instructional Designer and Technical Writer to build structured learning paths for different personas (Admins, Engagement Leads, Firm Users), ensuring that our educational content is relevant, engaging, and effective. Design and host CPE-eligible live training sessions that demonstrate real-world use of blithequark for audits such as SOC 2, HITRUST, and NIST, highlighting best practices and industry standards. Contribute audit knowledge to our e-learning curriculum, ensuring that every course reflects practical firm scenarios and addresses the needs of our customers. Facilitate and moderate community discussions in our customer community (Campfire), highlighting expert best practices and customer wins, and fostering a sense of community and collaboration among our customers. Collaborate with Product and Customer Success to stay up to date on platform changes and customer needs, ensuring that our educational content is aligned with the evolving needs of our customers. Act as a blithequark product expert and advocate for scalable onboarding and enablement, helping to drive customer success and adoption. Support continuous improvement of course content by collecting feedback and optimizing delivery based on learner engagement, ensuring that our educational content is always relevant, effective, and engaging. About You 1–3 years of experience in audit, advisory, or a consulting capacity at a public accounting firm (e.g., SOC, HITRUST, internal controls), with a deep understanding of audit lifecycles and workflows. A natural communicator with a passion for teaching, public speaking, or facilitation, and a talent for explaining complex concepts in a clear and concise manner. Confident running training sessions over Zoom, including screen-sharing and explaining workflows to a wide range of audiences, with excellent presentation and communication skills. Highly collaborative with strong organizational and project management skills, able to work effectively with cross-functional teams and prioritize multiple projects and tasks. Strong understanding of audit lifecycles and how they relate to data, controls, evidence, and reporting, with the ability to apply this knowledge to develop effective educational content. Bonus points if you’ve helped train new hires or developed training content in a prior role, with a proven track record of creating engaging and effective educational experiences. Bonus points if you’ve worked with learning management systems (LMS) or created course materials before, with experience in instructional design and adult learning principles. Our Culture and Values At blithequark, we are committed to creating a culture that is inclusive, supportive, and empowering. Our values are: Fearless – Inspire and break down seemingly impossible walls, with a willingness to take risks and challenge the status quo. Fast – Launch fast with excellence, iterate to perfection, with a focus on speed, agility, and continuous improvement. Lovable – Deliver happiness and 11-star experiences, with a passion for creating exceptional customer experiences and building strong relationships. Owners – Execute and run the business with ownership, with a sense of accountability, responsibility, and ownership. Win-win – Create mutual value and earn trust for life, with a focus on building long-term relationships and creating value for all stakeholders. Inclusive – Scale the best ideas with inclusive teams, with a commitment to diversity, equity, and inclusion, and a recognition of the importance of diverse perspectives and experiences. Benefits and Perks At blithequark, we offer a range of benefits and perks to support the well-being, growth, and success of our employees, including: Competitive compensation packages with meaningful ownership, recognizing the value and contributions of our employees. Unlimited PTO, with a focus on work-life balance and flexibility. 401k, with a commitment to supporting the long-term financial well-being of our employees. Wellness benefits, including a bundle of free therapy sessions, with a focus on supporting the mental and physical health of our employees. Technology and Work from Home reimbursement, with a recognition of the importance of flexibility and remote work. Flexible work schedules, with a focus on supporting the diverse needs and preferences of our employees. Conclusion If you are a motivated and passionate individual who is eager to make a difference in the lives of our customers, we encourage you to apply for this exciting opportunity to join the blithequark University team as a Customer Education Specialist. With your expertise, passion, and commitment to excellence, you will play a key role in delivering engaging, audit-focused educational experiences that drive business trust and customer success. Apply now to join our dynamic team and be part of shaping the future of audit and advisory! Apply for this job