Experienced Customer Success Manager for Professional Employer Organizations - Driving Business Growth and Customer Satisfaction through Strategic Relationships and Operational Excellence

Welcome to blithequark: Unlocking Global Opportunities At blithequark, we are revolutionizing the way businesses operate globally by providing an all-in-one payroll and HR platform. Our vision is to unlock global opportunities for every person, team, and business, and we are committed to making this vision a reality. With a strong foundation in HRIS, payroll, compliance, benefits, performance, and equipment management, we support every worker type in over 150 countries, enabling businesses to scale smarter, faster, and more compliantly. About Our Team Our team at blithequark is a diverse and dynamic group of individuals who are passionate about driving innovation and excellence. With over 6,000 team members spanning more than 100 countries and speaking 74 languages, we bring a unique and connected culture that fosters continuous learning and growth. We are proud to be one of the largest globally distributed companies in the world, and we are committed to creating a work environment that is inclusive, collaborative, and empowering. Join Our Success Story As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming the way global talent connects with world-class companies. We are breaking down borders that have traditionally limited hiring and career opportunities, and we are creating the infrastructure for the future of work. Our achievements and customer satisfaction speak for themselves: we have been recognized as a CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and have repeatedly been named one of the top companies by Y Combinator. With a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google, we are proud of the impact we are making. Your Role as a Customer Success Manager As a Customer Success Manager at blithequark, you will be the face and voice of our company for our clients, both internally and externally. You will be responsible for building genuine and durable customer relationships, converting those relationships into opportunities for long-term revenue growth, and serving as a trusted advisor to our clients. You will provide strategic guidance on operational and product-related issues, champion new products and capabilities to facilitate the expansion of each client's business with blithequark, and drive adoption of platform features that will lead to a better customer experience and better retention. Key Responsibilities Manage a high volume of small spend accounts in either our SMB/MM or ENT segments Identify and flag risks that will lead to customer churn Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders Provide a high-quality experience to our customers on a day-to-day basis Coordinate with internal stakeholders to ensure timely response and completion of customer requests Drive adoption of platform features that will lead to a better customer experience and better retention Requirements and Qualifications To be successful in this role, you should have: 2+ years of experience in a related field, with a strong preference for experience with Professional Employer Organizations and managing related HR, payroll, and compliance functions A past history of elite performance, with a proven track record of driving business growth and customer satisfaction Previous experience in customer success or advisory roles, with a strong desire to be in the technology space A relationship-building mindset, with the ability to remain calm and collected in crisis or critical situations and celebrate partners' successes Quantitative inclinations and data savviness, with the ability to draw insightful conclusions from complex data sets and synthesize raw numbers into simple, actionable recommendations A reliable, motivated, and passionate growth mentality, with a strong analytical foundation and the ability to manipulate and synthesize data A curious and impact-driven nature, with a solid track record of achievement and a strong desire to make a difference What We Offer At blithequark, we are committed to providing a fair and competitive total rewards package that reflects our commitment to inclusivity and access for all. Some of the benefits and perks you can enjoy include: Stock grant opportunities dependent on your role, employment status, and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access Our Culture and Values At blithequark, we are proud of our diverse and inclusive culture, and we are committed to creating a work environment that is empowering, collaborative, and fun. We believe in fostering a culture of continuous learning and growth, and we provide opportunities for professional development and career advancement. We are an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, or maternity, or other applicable legally protected characteristics. How to Apply If you are a motivated and passionate individual who is looking to make a difference in the world of work, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon. You can view the most up-to-date job listings at blithequark by visiting our careers page. Accommodations and Accessibility blithequark is committed to providing accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team of the nature of the accommodation that you may require, to ensure your equal participation. Privacy and Data Protection We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. You can review our Privacy Policy and the independent bias audit report covering our use of Covey on our website. Apply for this job