**Experienced Customer Solutions Representative - Collector - Lewisville, TX - Starting October 2025**

Are you a customer service expert with a passion for finding solutions and helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join blithequark's team as a Customer Solutions Representative - Collector in Lewisville, TX. At blithequark, we're committed to providing exceptional customer experiences and innovative financial solutions. Our team is passionate about "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. As a Customer Solutions Representative - Collector, you'll play a critical role in helping our customers navigate financial challenges and find solutions that work for them. **About blithequark** blithequark is a customer-centric, leading digital financial services company with a reputation for excellence and innovation. We're committed to diversity and inclusion in the workplace and strive to create a culture that values and respects the unique perspectives and experiences of our employees. Our Total Rewards program is designed to meet the needs of our employees and their families, with a focus on work-life balance, career growth, and overall well-being. **The Opportunity** As a Customer Solutions Representative - Collector, you'll be responsible for contacting Ally auto loan customers to remind them about late or missed payments, gathering information about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. You'll work in a fun team environment, leaving at the end of the day feeling like you've made a difference. **Key Responsibilities** * Contact customers to determine reason for payment delinquency and negotiate payment commitment * Handle accounts with speed and accuracy while maintaining professionalism * Complete phone calls to meet required performance standards and metrics * Confirm and/or negotiate payment arrangements; research any discrepancies * Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures * Maintain strict confidentiality * Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs * Use computerized system for tracking, information gathering, and/or troubleshooting * Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame * Evaluate accounts to find a win/win solution to avoid repossession loss * Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss * Respond with accurate information pertinent to the caller's questions using professionalism and integrity * Adhere to all state and federal laws in the handling of accounts **The Skills You Bring** * High school diploma or equivalent required * Prior experience in financial services or similar industry preferred * Associate degree or bachelor's degree in business or related field may be used in lieu of experience * Bilingual skills (Spanish) are a plus * Excellent listening, oral, and written communication skills * Attention to detail * Professional phone etiquette * Skip tracing skills preferred * Sales and/or persuasive negotiation skills * Microsoft Windows and internet-based applications experience required * Basic typing/data entry skills * Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards * Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action * Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management **How We'll Have Your Back** At blithequark, we're committed to supporting our employees' career growth and well-being. Our Total Rewards program includes: * Time Away: 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly * Planning for the Future: industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs * Supporting your Health & Well-being: flexible health and insurance options, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program * Building a Family: adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts * Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs **Work Environment and Culture** As a Customer Solutions Representative - Collector, you'll work in a hybrid environment, with 3 days in-office and 2 days remote. You'll be part of a fun and dynamic team that values collaboration, innovation, and customer satisfaction. Our office is located in Lewisville, TX, and we offer a range of benefits and perks to support your career growth and well-being. **Compensation and Perks** * Base pay range: $47,840 - $52,000 USD * Incentive compensation: eligible to participate in a variable incentive plan * Training class starts: October 6th, 2025 * Compensation: $23/hour + monthly incentives * Hybrid work environment: 3 days in-office and 2 days remote * Work schedule: 8am - 5pm Monday through Friday, 12pm - 9pm one day per week, and 8am - 12pm one Saturday per month **How to Apply** If you're a customer service expert with a passion for finding solutions and helping people, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. **Accommodation Requests** We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, please email us at [email protected]. Apply for this job