**Experienced Clinical Customer Service Representative – Remote Healthcare Support**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as an Experienced Clinical Customer Service Representative. As a key member of our Customer Service-Clinical department, you will play a vital role in providing top-notch support to our valued Providers, Members, and Health Plans. **About blithequark** At blithequark, we are dedicated to revolutionizing the healthcare experience through innovative solutions and exceptional customer service. Our team of passionate professionals is committed to empowering our customers with the information and support they need to make informed decisions about their health. We believe that every interaction is an opportunity to make a positive impact, and we're looking for like-minded individuals to join our mission. **Responsibilities** As an Experienced Clinical Customer Service Representative, you will be responsible for: * Receiving and responding to incoming telephone calls from Providers, Members, and Health Plans * Answering incoming calls/chats and outgoing calls in a professional, accurate, timely, and courteous manner * Communicating professionally at all times, using clear and concise language to ensure effective communication * Ascertain the nature of the call and record information in our proprietary systems * Look up caller information using our proprietary systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Customer Service Representative position * Maintains a safe, secure, and healthy work environment by following all legal and compliance requirements * Complete all blithequark and CSS trainings timely * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required * Perform other duties as assigned * Comply with all policies and standards **Qualifications** To be successful in this role, you will need: * High School Diploma or equivalent required * 1 year experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills * Ability to utilize and maneuver in multiple systems during a single interaction **Core Competencies** We're looking for individuals who possess the following core competencies: * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Mobility and Physical Requirements** This role requires: * Primarily sedentary, able to sit for long periods of time * Ability to see, speak, and hear other personnel and/or objects * Ability to communicate both in verbal and written form * Ability to travel within and around the facility or Work from Home (WFH) environment * Capable of using a telephone, computer keyboard, and mouse * Ability to lift up to 10 lbs **Environmental Conditions** This role is based in a Work-from-Home (WFH) environment, requiring a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed). **Equal Employment Opportunity** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals of all backgrounds and are proud to be an employer of choice for people with disabilities and veterans. **Accommodations** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. **Pay Transparency** blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize the healthcare experience through innovative solutions and exceptional customer service. Apply for this job