**Experienced Bilingual (Spanish/English) Customer Service Representative – Onsite at blithequark**

Are you a passionate and customer-centric individual looking to join a dynamic team that values innovation, diversity, and growth? Do you have a flair for languages and a knack for delivering exceptional customer experiences? If so, we invite you to explore this exciting opportunity to become a key contributor to blithequark's mission to simplify, accelerate, and safeguard the lives of people worldwide. **About blithequark** blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force for good in supporting our communities, clients, and the environment. Our team of over 500,000 inspired and passionate individuals, speaking more than 300 languages, is dedicated to delivering the most advanced, digitally powered business services that make a real difference. **Benefits of Working with blithequark** At blithequark, we believe in investing in our people and providing a comprehensive benefits package that supports their well-being and career growth. Some of the benefits of working with us include: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your physical and financial well-being * Paid Time Off to recharge and pursue your passions * Employee wellness and engagement programs to foster a positive and inclusive work environment **blithequark and You** As a key contributor to our team, you will have the opportunity to work in a collaborative and engaging environment where no two days are the same. You will interact with people from all walks of life, and your creativity and problem-solving skills will be put to the test as you find innovative ways to respond to customer inquiries and concerns. With a balanced high-tech and high-touch approach, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we are inspired to deliver only the best in all that we do. **Did You Know?** Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We believe in investing in our people and providing opportunities for growth and development. Whether you're just starting your career or looking to take it to the next level, we invite you to join our team and discover your potential. **This Position** This Customer Service Representative position will be based on-site at our Columbia, South Carolina location. As a key member of our team, you will be responsible for: * Handling and carefully responding to all customer inquiries * Providing excellent customer service through active listening * Working with confidential customer information and treating it sensitively * Aiming to resolve issues on the first call by being proactive * Appropriately communicating with customers **We're Looking for Fearless People** We're looking for individuals who are inspired to deliver only the best in all that they do. If you're a passionate and customer-centric individual with a flair for languages and a knack for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Proficient in Spanish and English * High School Diploma or equivalent * Minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred * College degree preferred but not required **Key Competencies** To excel in this role, you will need to demonstrate the following key competencies: * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Be Part of Our blithequark Family** At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance. We are committed to providing a culture of inclusion and diversity, where everyone feels welcome and valued. We are an Equal Opportunity Employer, Disability Employer, and Veterans Employer. We invite you to join our team and become part of our blithequark family. **Apply Now** If you're a passionate and customer-centric individual looking to join a dynamic team that values innovation, diversity, and growth, we invite you to apply for this exciting opportunity. Click on the link below to submit your application: We look forward to welcoming you to our team! Apply for this job