**Experienced Customer Service Representative - Work From Home Opportunity with blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a global leader in digital business services, where we're on a mission to make people's lives simpler, faster, and safer. As a Customer Service Representative at blithequark, you'll be the face of our company, connecting with customers via phone, email, chat, and social media to address their questions and concerns. You'll be the problem-solver, the listener, and the advocate for our customers, working collaboratively with our team to find innovative solutions and exceed customer expectations. **About blithequark** blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Benefits of Working with blithequark** * Paid Training to help you succeed in your role * Competitive Wages to recognize your hard work and dedication * Employee wellness and engagement programs to support your physical and mental well-being * Opportunities for career growth and advancement, with a clear path for professional development * A collaborative and engaging work environment that values diversity, inclusion, and teamwork **Your Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for: * Connecting with customers via phone, email, chat, and social media to address their questions and concerns * Calmly attempting to resolve and de-escalate any issues that may arise * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling when required **We're Looking for Fearless People** We're seeking fearless individuals who are inspired to deliver only the best in all that they do. If you're a motivated and results-driven professional with a passion for customer service, we want to hear from you. **Qualifications** * High School Diploma or equivalent * Proven call center experience * Entry-level network troubleshooting skills * Ability to set up home Wi-Fi network * Ability to set up and configure a router or switch * Core proficiency with a laptop or desktop computer * Minimum of 6 months of customer service experience * Must be 18 years of age or older * Ability to type at least 25 words per minute * Comfortable with desktop computer systems and have general knowledge of Windows-based systems * Customer service and/or sales experience preferred **Key Competencies** * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals * Communication: Outstanding communication, listening, and analytical skills * Organizational Skills: Strong organizational and problem-solving skills * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience **Work from Home Requirements** * Internet Requirements: * Minimum subscribed download rate equal or exceeds 15.0 Mbps * Minimum subscribed upload rate equal or exceeds 5.0 Mbps * ISP must have no packet loss and ping under 50ms * Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN * Proof of internet speed required * Clean and quiet workspace **Be Part of Our blithequark Family** At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance. **EOE/Disability/Vets** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and accessible workplace for all employees. If you're a motivated and results-driven professional with a passion for customer service, we want to hear from you. Apply now to join our team and become a part of the blithequark family! Apply for this job