**Experienced Bilingual Benefits Customer Service Representative – Seasonal Colleague (Minneapolis) | 2025**

Are you a highly motivated and empathetic individual with exceptional Spanish language skills? Do you have a passion for delivering exceptional customer service and a knack for navigating complex benefits and pension plans? If so, we invite you to join our dynamic team at blithequark as a Seasonal Bilingual Benefits Customer Service Representative. As a key member of our team, you will play a vital role in helping our Spanish and English client members navigate the enrollment process and make updates to their health care and/or pension plans. **About blithequark** At blithequark, we are a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating back to 1828, we have 40,000 employees serving more than 140 countries. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more about our mission and values at blithequark.com. **The Role** As a Seasonal Bilingual Benefits Customer Service Representative, you will have the rewarding opportunity to help our Spanish and English client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the blithequark 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law. **Key Responsibilities** • Quickly build rapport and respond to Spanish-speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls • Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements • Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon • Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member • Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information • Maintain and document complete and accurate call and case notes in English in a professional manner • Regularly participate in team meetings and training • Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner • You will spend the majority of your time assisting customers • Perform other duties as assigned **Qualifications** **Required** • Excellent Spanish language skills • Move seamlessly between Spanish and English calls and translate calls into grammatically correct English call notes • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High-level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include online training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service environment • High School degree required **The Following are a Plus** • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment **Additional Information** **The Company Culture** At blithequark, we value diversity, equity, and inclusion. We believe that our differences are what make us stronger and more innovative. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We believe in fostering a work environment that is inclusive, supportive, and fun. **Career Growth Opportunities and Learning Benefits** We are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. We also offer a competitive salary and benefits package, including a 401(k) Savings Plan, Employee Assistance Program (EAP), and Commuter Accounts program. **Work Environment and Company Culture Highlights** We offer a dynamic and supportive work environment that is designed to help you succeed. Our team is passionate about delivering exceptional customer service and is committed to making a positive impact on our clients' lives. We are proud of our company culture and believe that it is a key differentiator in the industry. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A starting salary of $18.75/hour during our paid training program (approximately 1 month) * A pay rate of $19.50/hour after successful completion of onboarding training * Eligibility for the blithequark 401(k) Savings Plan * Eligibility for the Employee Assistance Program (EAP) * Eligibility for the Commuter Accounts program * Any other benefits required by law **How to Apply** If you are a motivated and empathetic individual with exceptional Spanish language skills, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **EOE, including disability/vets** **#PIQ** Apply for this job