**Experienced Seasonal Customer Success Agent – US PST Hours**

Join blithequark, a dynamic and innovative company that's revolutionizing the way teams and customers engage in unique events. As a Seasonal Customer Success Agent, you'll play a vital role in delivering exceptional service to our clients, ensuring seamless event planning and execution, and driving business growth. If you're a strong communicator, a problem-solver, and a team player, we want to hear from you! **About blithequark** blithequark is a leading event planning platform that helps companies find, book, and plan unforgettable events. Our mission is to take care of the coordination, details, and headaches, so organizers can relax and enjoy their events. With a focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in event planning. **Your Role** As a Seasonal Customer Success Agent, you'll be the face of blithequark, providing top-notch service to our clients through various support channels, including email, live chat, inbound and outbound phone calls. Your responsibilities will include: * Providing exceptional service and quick resolutions to our clients, ensuring their events are planned and executed seamlessly * Troubleshooting event-related problems, including changes and payment issues * Recommending specific events to our clients that fit their wants, needs, and budget * Answering questions about events using internal tools to help clients purchase * Triage and managing inbound requests to prioritize your time * Escalating and coordinating with other teams internally as well as our hosts as necessary * Offering post-purchase event assistance for existing reservations as needed **Key Qualifications** * Quick learner with a knack for problem-solving * Strong communicator with a personable phone presence and conversational writing style * Ability to thrive in an ambiguous environment and understand the challenges of scaling a successful business * Motivated by challenges that require critical thinking and creative problem-solving * Extremely organized with keen attention to detail * Comfortable giving and receiving feedback and excited to grow through your own experiences * Prior experience in Customer Service and/or Operations * Previous experience with Hubspot, Zendesk, or another customer service ticketing system * Experience planning or supporting virtual and/or in-person events and familiarity with various video conferencing software (or eagerness to learn) **What We Offer** * A dynamic and supportive work environment that encourages growth and development * Opportunities to work with a talented team of professionals who are passionate about event planning and customer satisfaction * A comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role * A competitive compensation package, including a salary, benefits, and perks * The chance to work with a leading event planning platform that's changing the way teams and customers engage in unique events **Work Environment and Culture** blithequark is a fast-paced and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional service and ensuring our clients have an unforgettable event experience. As a Seasonal Customer Success Agent, you'll be part of a dynamic team that's dedicated to making a difference in the event planning industry. **Compensation and Benefits** We offer a competitive compensation package, including a salary, benefits, and perks. As a Seasonal Customer Success Agent, you'll receive: * A salary of $ [insert salary] * Benefits, including health insurance, 401(k) matching, and paid time off * Perks, including a comprehensive training program, opportunities for professional development, and a fun and supportive work environment **How to Apply** If you're a motivated and customer-focused individual who is passionate about event planning and delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Application Instructions** To apply for this role, please submit your resume and a cover letter to [insert contact information]. In your cover letter, please highlight your relevant experience, skills, and qualifications, and explain why you're the ideal candidate for this role. We look forward to reviewing your application and learning more about your qualifications and experience. **Contact Information** If you have any questions or would like to learn more about this role, please don't hesitate to contact us at [insert contact information]. We're always happy to chat with interested candidates and answer any questions you may have. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Apply for this job