**Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our guests' expectations. As a leading player in the travel and hospitality industry, we're committed to providing unparalleled service and support to our customers. We're now seeking an experienced Air Customer Service Agent to join our team and contribute to our mission of delivering unforgettable experiences. **About arenaflex** arenaflex is a dynamic and innovative company that operates at the forefront of the travel and hospitality industry. With a strong focus on customer satisfaction, we strive to create memorable experiences for our guests. Our team is dedicated to providing exceptional service, and we're committed to fostering a culture of excellence, integrity, and teamwork. **Responsibilities** As an Air Customer Service Agent at arenaflex, you'll be responsible for providing top-notch support to our guests and travel partners. Your key responsibilities will include: * Answering phone calls, chat messages, and emails in a timely and professional manner, addressing air-related issues and providing accurate and prompt responses. * Amending major schedule changes, performing ticketing activities (issuance, refunds, exchanges, etc.), and ensuring seamless customer experiences. * Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. * Realigning pricing within PNR to collect additional money outside final payment. * Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report. * Assigning ancillary services to guests when requested. * Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation. * Researching air schedules booked for crew outside of budget. * Processing last-minute crew changes in regards to air accommodations. * Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed. * Communicating effectively with customers, co-workers, and management to reduce communication-related work errors. * Consistently delivering on commitments to external and internal customers to drive customer satisfaction. * Demonstrating commitment through behaviors and performance that are aligned with our core values. * Exhibiting integrity, fairness, and professionalism in everyday conduct. * Performing any additional duties assigned by leadership. **Requirements** To succeed in this role, you'll need: * Experience in the travel and hospitality industry, preferably in a high-volume call center environment. * Proficiency in Microsoft Word, Excel, and Outlook. * Excellent phone and customer service skills, with the ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. * Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing. * Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). **What You Can Expect** As an Air Customer Service Agent at arenaflex, you can expect: * Cruise and travel privileges for you and your family. * Health benefits. * 401(k) plan. * Employee Stock Purchase Plan. * Training and professional development opportunities. * Tuition and professional certification reimbursement. * Rewards and incentives. * A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience. **Our Culture** At arenaflex, we're committed to fostering a culture of excellence, integrity, and teamwork. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're an equal opportunity employer and welcome applications from diverse candidates. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. **Contact Us** For more information about this role or to discuss your application, please contact [email protected]. **Apply Now** To apply for this exciting opportunity, please click on the link below: Apply Job! **Learn More** For more information about arenaflex and our culture, please visit our website at [arenaflex website URL]. Apply for this job