**Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex**
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our guests' expectations. As a leading player in the travel industry, we're committed to innovation, quality, and excellence in everything we do. We're now seeking an exceptional Air Customer Service Agent to join our team, working remotely across the United States. **About arenaflex** arenaflex is a global leader in the travel industry, renowned for its commitment to excellence, innovation, and customer satisfaction. With a rich history of delivering unforgettable experiences, we continue to push the boundaries of what's possible in the world of travel. Our team is comprised of talented individuals who share a passion for delivering exceptional customer experiences, and we're excited to welcome like-minded professionals to our family. **Responsibilities** As an Air Customer Service Agent at arenaflex, you'll be responsible for providing exceptional support to our guests, working closely with teams across the organization to ensure seamless experiences. Your key responsibilities will include: * Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, responding promptly and accurately to their queries and concerns. * Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other necessary actions. * Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. * Realigning pricing within PNR to collect additional money outside final payment. * Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report. * Assigning ancillary services to guests when requested. * Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation. * Researching air schedules booked for crew outside of budget. * Processing last-minute crew changes in regards to air accommodations. * Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed. * Communicating effectively with customers, co-workers, and management to reduce communication-related work errors. * Consistently delivering on commitments to external and internal customers to drive customer satisfaction. * Demonstrating commitment through behaviors and performance that are aligned with our core values. * Exhibiting integrity, fairness, and professionalism in everyday conduct. **Additional Responsibilities** * Answering phone calls and chats from/to guests, travel agents, and airlines. * Working shipboard email inboxes. * Helping guests and travel agents with enroute issues. * Supporting and upholding our Culture Essentials. * Performing other duties as assigned by leadership. **Requirements** To succeed in this role, you'll need: * Experience in the travel and hospitality industry, preferably in a high-volume call center. * Proficiency in Microsoft Word, Excel, and Outlook. * Excellent phone and customer service skills. * Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. * Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing. * Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). **What You Can Expect** As an Air Customer Service Agent at arenaflex, you can expect: * Cruise and travel privileges for you and your family. * Health benefits. * 401(k) plan. * Employee Stock Purchase Plan. * Training and professional development opportunities. * Tuition and professional certification reimbursement. * Rewards and incentives. * A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience. **Our Culture** At arenaflex, our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're committed to creating a culture that's stronger together, where every individual feels valued, respected, and empowered to make a difference. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive workplace where everyone can thrive. **Americans with Disabilities Act (ADA)** arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of travel, apply now! Visit our website to learn more about our company culture, core values, and career opportunities. Apply Job! 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