Technical Support Representative I
Job Description: • Provide direct customer support for issues related to the use of our internally developed medical software • Respond to customer requests via phone, email, or chat • Ask clarifying questions • Troubleshoot software issues • Identify issues with hardware, peripherals, and networks • Guide customers through step-by-step solutions • Document detailed information in our tracking system • Update clients on resolution progress • Assist team members Requirements: • Excellent written and verbal communication skills • Experience using Windows and Microsoft Office applications • Good interpersonal skills • Ability to work independently and collaboratively in a team environment • Ability to prioritize workload and consistently meet deadlines • Strong organizational skills; attention to detail • Ability to learn new information quickly • Experience or training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations are helpful, but not required Benefits: • Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Professional development resources • Training programs Apply tot his job