Student Advisor Manager – University of Arkansas Grantham – Lenexa, KS

Job title: Student Advisor Manager Company: University of Arkansas Grantham Job description: University of Arkansas Grantham contracts with UAS Services, LLC and Oasis, A Paychex Company, as our exclusive employment partner to provide benefits and payroll services and deliver on our mission for our students. UAS Services, LLC is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff. POSITION DESCRIPTION: This position manages a team of Student Advisors who are responsible for building collaborative relationships with students. Managers are responsible for holding their teams accountable to assisting students with university policies and processes, degree progress, and student services. This is a REMOTE position with a schedule of Monday - Friday, 8:00 AM - 5:00 PM CST. KEY JOB RESPONSIBILITIES: • Manage a team of Student Advisors • Provide guidance and support to the team by empowering them to properly advise and assist students with University policies, procedures, degree programs, and services • Lead and motivate team to meet or exceed University, departmental, and student expectations • Monitor, evaluate, and guide Advisors performance to achieve University’s mission. • Provide individual assistance in areas such as goal setting, time management, motivation, overcoming objections, etc. • Monitor team’s progress and provide guidance/follow up, including tracking of Departmental metrics. • Assist department in achieving and increasing levels of student satisfaction, student retention rates and improving overall student graduation rates. • Help coordinate departmental efforts to assist students who have dropped in re-entering and continuing school. • Help insure follow up actions are based on student retention results, withdrawal data, and other sources to get at the root causes for student withdrawals prior to completion and drive improvements in student satisfaction and retention. • Utilize relationship development and communication skills to build and manage strong inter-departmental relationships. • Meet and exceed pre-established departmental registration objectives. • Collaborate in recruitment, hiring and training activities. • Demonstrate expert knowledge of a variety of software systems and applications. • Relate to University administrators, staff and instructors on behalf of students. • Appropriately represent Grantham’s fundamental educational and philosophical principals. • Perform miscellaneous job-related duties as assigned. • Provide weekly reporting to Vice Chancellor of Student Experience or Director of Student Advising. • Provide support to Student Advisors by resolving escalated issues. • Conduct regularly scheduled performance evaluation reviews for team. • Other duties as assigned EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS: • A college degree or comparable work experience required • Supervisory experience required • Remote supervisory experience preferred • Experience working in a student advisor capacity helpful • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. • Able to communicate effectively, both orally and in writing. • Able interpret, adapt, and apply guidelines and procedures. • Knowledge of programs/services available to university student. • Knowledge of student recruitment and retention issues. • Strong student-centered focus; commitment to student satisfaction and success. • Able to investigate and analyze information and to draw conclusions. • Able to work effectively with diverse populations. • Knowledge of customer service standards and procedures. • Display success in a performance-driven sales environment which utilizes metrics and measurements. • Desire to work in a progressive but competitive environment. • Results-oriented and self-motivated person who needs little supervision in following up on assigned tasks and projects. • Understand consultative selling, uncovering buying decisions and understand customer needs. • Able to overcome barriers. • Able to multi-task and learn and leverage a variety of software applications. • Excellent verbal and written communication skills. • Language Skills Able to read, analyze, and interpret journals and documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to staff and/or students in writing and verbally. Able to speak coherently into the telephone with potential students and with staff. Able to present information using professional and grammatically correct language is required • Mathematical Skill: Able to apply concepts such as basic math skills, fractions, and percentages is preferred • Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to present facts to management for response. Able to deal with a variety of information presented in oral or written formats • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Extensively required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone) • Occasionally required to walk, stand • Specific vision abilities include: close vision and distance vision Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring or modifying equipment, adjusting training materials, adjusting employment policies, and the like. CORE COMPETENCIES: • Integrity – operates within the highest ethical standards and integrity in all aspects of the position • Motivated/Results Oriented – fantastic record of personal drive and the determination to succeed • Mission Oriented - passionate about helping others; ownership spirit with a competitive disciplined execution for results • Listening Skills – must be an active listener to insure student needs are fully understood and met • Influence – skilled at directing and motivating others towards personal, academic and professional success Expected salary: Location: Lenexa, KS Job date: Tue, 06 Sep 2022 04:37:45 GMT Apply for the job now! Apply tot his job