Senior Salesforce System Administrator

Job Description: • Improve and enhance our Salesforce platform • Gather requirements and feedback, design best practice solutions, and manage the roadmap • Manage the operational support, maintenance, and enhancements of Salesforce and associated integrated applications • Focus on Service Cloud and Experience Cloud • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules • Salesforce configuration changes, including flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, applications, actions, custom settings, mobile administration, dashboards, and reports • Sandbox environment management and control • Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership • Identify un-used or under-utilized features and add-ons to maximize platform value • Work with stakeholders and Enterprise Technology leadership to maintain a platform roadmap with defined priorities • Own the communication of any platform changes to end users and stakeholders • Data management to improve Salesforce data quality, implementing rules and automation as needed • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer • Ensure all system changes meet business requirements and proper documentation is provided for education and compliance • Assist with the creation and maintenance of a change management/governance methodology (i.e., release cadence, sprints, or other) to ensure deadline delivery • Create and maintain systems documentation and technical maps • Review, maintain and improve all current security settings to ensure the highest level of customer protection • Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing) activities, for the deployment of new functionality • Handle user support tickets related to the platform • Monitor and improve user adoption • Assist with new user and ongoing user training • Participate in Scrum ceremonies. Requirements: • Certified Salesforce Administrator • 8 + years Salesforce administration experience • Additional Salesforce certifications such as Advanced Administrator are preferred • Bachelor's degree in a related field and/or 5+ years’ equivalent work experience is required ; 10 + years is preferred • Experienced, certified Salesforce administrator • Experience with Sales Cloud, Service Cloud and Experience Cloud (Community) • Advanced knowledge and experience building and administering complex Salesforce Flows and APEX code • Ability to use Microsoft Excel to assess, manipulate, and analyze data • Demonstrated competency with Sales Intelligence/Business Intelligence (BI) software, e.g., Tableau, Power BI • Direct experience creating and maintaining data governance frameworks, systems documentation, and technical maps • Ability to troubleshoot and perform Root Cause Analysis on application issues • Proven ability to think critically, analyze data, make tough decisions, and solve complex problems • Can effectively cope with change and ambiguity to find ways to advance work and projects • Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization • Exceptionally organized, adept at time management and prioritization • Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance • Precise attention to detail • Ability to travel up to 5% Benefits: • Qualifacts is an equal opportunity employer • We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply tot his job