Experienced Air Customer Service Agent – Remote US – Delivering Exceptional Travel Experiences with arenaflex

Introduction to arenaflex arenaflex is a leading player in the travel and hospitality industry, renowned for its commitment to delivering exceptional experiences to its guests. With a strong focus on customer satisfaction, compliance, environmental protection, and the well-being of its employees and the communities it serves, arenaflex is an ideal workplace for individuals who share these values. As a remote Air Customer Service Agent, you will be part of a dynamic team that works tirelessly to ensure seamless travel experiences for guests across the United States. Job Overview We are seeking an experienced and skilled Air Customer Service Agent to join our team at arenaflex. As a key member of our customer service team, you will be responsible for providing top-notch support to our guests, travel agents, and internal stakeholders. Your primary focus will be on resolving air-related issues, responding to customer inquiries, and ensuring that all interactions are handled with professionalism, empathy, and a customer-centric approach. Key Responsibilities Answer phone calls, chat messages, emails, and voicemails related to air issues, responding promptly and accurately to resolve customer concerns. Amend major schedule changes, perform ticketing activities, such as issuance, refunds, and exchanges, and track incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. Realign pricing within PNR to collect additional money outside of final payment and certify all air tickets issued for passengers taking a flight by updating the ticket match exception report. Assign ancillary services to guests when requested and process guest entertainment, crew executive travel, VIP requests, and provide downstream communication to port agents, hotels, and ground transportation. Research air schedules booked for crew outside of budget and process last-minute crew changes in regards to air accommodations. Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed and communicate effectively with customers, co-workers, and management to reduce communication-related work errors. Consistently deliver on commitments to external and internal customers to drive customer satisfaction and demonstrate commitment through behaviors and performance that are aligned with our core values. Exhibit integrity, fairness, and professionalism in everyday conduct and perform any additional duties as assigned by leadership. Requirements and Qualifications To be successful in this role, you should have: Experience in the travel and hospitality industry, preferably in a high-volume call center environment. Proficiency in Microsoft Word, Excel, and Outlook, as well as excellent phone and customer service skills. Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing. Must be legally authorized to work in the United States, with arenaflex unable to sponsor or take over sponsorship of employment visas at this time. Preferred Qualifications Previous experience working with Sabre airline reservation systems. Familiarity with cruise travel and hospitality industry practices. Excellent problem-solving and analytical skills, with the ability to work in a fast-paced environment. Strong attention to detail and ability to multitask. What We Offer At arenaflex, we are committed to providing our employees with a comprehensive range of benefits, including: Cruise and travel privileges for you and your family. Health benefits, 401(k), and employee stock purchase plan. Training and professional development opportunities, including tuition and professional certification reimbursement. Rewards and incentives, with a base hourly range of $15.91 to $21.49, depending on experience and qualifications. Our Culture At arenaflex, we pride ourselves on our strong culture, which is built on the principles of compliance, environmental protection, and the health, safety, and well-being of our guests, employees, and the communities we serve. We are committed to creating a workplace that is inclusive, diverse, and respectful, where everyone feels valued and empowered to contribute their best work. Equal Opportunities arenaflex is an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds. We are committed to providing reasonable accommodations to applicants with disabilities and ensuring that our recruitment processes are fair, transparent, and free from bias. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional travel experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Please submit your application, including your resume and a cover letter, to be considered for this role. Conclusion As a remote Air Customer Service Agent with arenaflex, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the delivery of exceptional travel experiences for our guests. If you are looking for a challenging and rewarding role that offers a range of benefits and opportunities for growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job