**Senior Manager, Customer Care – Empowering Partners and Delivering Exceptional Customer Experiences at blithequark**

Are you a seasoned leader with a passion for customer care and a knack for driving innovation? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than this exciting opportunity to join blithequark as a Senior Manager, Customer Care! At blithequark, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Senior Manager, Customer Care, you'll play a critical role in leading our dedicated team of customer care professionals in resolving escalated customer service issues and managing executive escalations. You'll empower our partners with the necessary tools and resources to deliver exceptional service while collaborating with various stakeholders to foster continuous improvement and develop effective strategies for customer engagement and crisis management. **About blithequark** blithequark is a leading [industry/sector] company that's passionate about delivering exceptional customer experiences. We're a dynamic, fast-paced organization that's always looking for innovative ways to improve our services and exceed our customers' expectations. Our team is made up of talented, dedicated professionals who are passionate about what they do, and we're looking for like-minded individuals to join our team. **Responsibilities** As a Senior Manager, Customer Care, you'll be responsible for: * **Modeling leadership behaviors grounded in blithequark's Mission and Values**: You'll provide coaching and developmental opportunities to our partners, empowering them to deliver exceptional service and live our values. * **Managing, developing, and implementing new processes**: You'll lead the development and implementation of new processes to address escalations and highly visible mentions, ensuring that we're always improving our customer care services. * **Providing customer care and executive escalations insights**: You'll work closely with our public affairs, social marketing, risk, and legal teams to develop cohesive engagement tactics and crisis management guides, ensuring that we're always prepared to respond to customer concerns. * **Supporting the enterprise social customer care strategy**: You'll work closely with our social media teams to develop effective strategies for customer engagement and crisis management, monitoring conversations across social media and providing insights and recommendations. * **Performing research, listening, and performance analysis**: You'll conduct research, listening, and performance analysis to inform strategies and storytelling insights through data, ensuring that we're always making data-driven decisions. * **Collaborating and establishing partnerships**: You'll work closely with our support and business units to continuously innovate and redesign processes, ensuring that we're always improving our customer care services. **Requirements** To be successful in this role, you'll need: * **A Bachelor's degree or significant relevant experience**: You'll have a strong educational background or significant relevant experience in customer care, marketing, or a related field. * **Professional experience managing branded channels**: You'll have experience managing branded channels across multiple social media platforms, ensuring that our online presence is always strong and engaging. * **5+ years managing successful teams**: You'll have a proven track record of managing successful teams, with a strong focus on leadership, development, and innovation. * **5+ years general business experience in large, matrixed organizations**: You'll have experience working in large, matrixed organizations, with a strong understanding of business operations and processes. * **5+ years leading cross-functional initiatives**: You'll have experience leading cross-functional initiatives, with a strong focus on collaboration, communication, and results-driven outcomes. * **5+ years change management experience**: You'll have experience managing change, with a strong focus on communication, stakeholder engagement, and results-driven outcomes. * **Strong organizational planning, development, and business judgment**: You'll have a strong understanding of organizational planning, development, and business judgment, with a focus on making data-driven decisions. * **Demonstrated history of delivering innovative solutions**: You'll have a proven track record of delivering innovative solutions, with a focus on customer care, marketing, and business operations. * **Experience facilitating root cause analysis and driving solutions to complex problems**: You'll have experience facilitating root cause analysis and driving solutions to complex problems, with a focus on customer care and business operations. **Nice-to-haves** While not essential, the following skills and qualifications would be beneficial: * **Strong awareness of emerging trends and analyzing data to provide actionable insights**: You'll have a strong awareness of emerging trends and the ability to analyze data to provide actionable insights, ensuring that we're always ahead of the curve. * **Ability to apply knowledge of multidisciplinary business principles and practices**: You'll have the ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects. **Benefits** As a Senior Manager, Customer Care at blithequark, you'll enjoy a range of benefits, including: * **100% tuition coverage through blithequark's College Achievement Plan**: You'll have the opportunity to pursue higher education without incurring any tuition costs, ensuring that you're always developing your skills and knowledge. * **Health coverage with a variety of plans to choose from**: You'll have access to a range of health coverage options, ensuring that you're always protected and supported. * **Stock & savings programs like the equity reward program, Bean Stock**: You'll have the opportunity to participate in stock and savings programs, ensuring that you're always investing in your future. * **Flexible scheduling and opportunities for paid time off**: You'll have the flexibility to manage your work schedule and enjoy paid time off, ensuring that you're always balancing work and life. **How to Apply** If you're a seasoned leader with a passion for customer care and a knack for driving innovation, we'd love to hear from you! To apply for this exciting opportunity, please click on the link below: Apply Job! We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job