Experienced Business Support Manager for Cruise Line Operations – Terminal Activities and Customer Experience Enhancement

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through our cruise line operations. As a leader in the travel industry, we strive to create unforgettable memories for our guests. Our team is dedicated to providing top-notch support and services to ensure a seamless and enjoyable experience for all. We are now seeking a highly skilled and motivated Business Support Manager to join our Terminal Activities team, where you will play a vital role in upholding the organization, communication, quality assurance, and project management of all aspects of terminal activities. Job Overview This position is responsible for supporting the delivery of a smooth and consistent customer experience at various home ports across the globe, in collaboration with different ground service providers, including terminal, hotel, airport operations, and transportation. The successful candidate will be a subject matter expert in all operational roles at Port Canaveral and the turnaround ports where blithequark conducts embarkation. You will participate in the development, improvement, and communication strategy for terminal activities and core partners, driving new processes and projects to ensure optimal and accurate completion. Key Responsibilities Participate in the embarkation system development, issues, improvements, and communication strategy for Terminal Activities and core partners Drive continuous improvement of working processes to enhance blithequark services both internally and externally Lead new processes and projects to ensure optimal and accurate completion Maintain and update databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests Support the Terminal Support Manager with the Moderate process and citizenship queries and Cast Member development Assist with agenda planning documentation for citizenship requirements Play a key role in creating content as well as training and adapting audiences regarding business integration program development and implementation plans for the overall blithequark operation Identify issues and resolve problems related to programs, content, and measurement to improve project success Maintain Terminal Activities documentation, including but not limited to operating guides, forms, and customer embarkation insurance for accuracy and consistency Schedule, Seat, and Record office meetings Lead communication with partner areas, both internal and external, with any feedback as well as any operational updates or changes Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports Occasionally, support the Outport team by assisting with terminal/area launch operations Conduct Quality Assurance Reviews and schedule Reviews for terminal activities Collaborate with all other departments within blithequark to ensure a seamless customer experience Act as a contact between blithequark and all third-party vendor operations Maintain a positive working relationship with third-party vendors participating in the daily port operation Essential Qualifications Bachelor's degree in a relevant field Knowledge of cruise products, the cruise industry, and terminal operations Knowledge of internal and external connections and responsibilities as they relate to a cruise terminal wharf operation Proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint Proven ability to handle multiple priorities in a fast-paced environment Strong customer service skills Strong verbal and written communication skills Strong analytical, organizational, and problem-solving skills Travel industry experience Ability to work flexible hours, including weekends and holidays Must have a passport, as this position may require international travel Ability to travel frequently to support terminal operation areas Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and operate equipment in a warehouse setting Preferred Qualifications Over three years of cruise line terminal operations or similar experience Knowledge of blithequark systems, including DXP, Seaware, and Fidelio Microsoft PowerApps/Power Automate experience Knowledge of immigration policy regarding locations blithequark sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Business Support Manager, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program Ongoing training and development sessions Opportunities for career advancement and professional growth Recognition and reward programs for outstanding performance Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of excellence, integrity, and teamwork. We believe in fostering a culture of inclusivity, diversity, and respect, where all employees feel valued and empowered to contribute their best work. Compensation, Perks, and Benefits We offer a competitive salary of $26 per hour, as well as a range of perks and benefits, including: Comprehensive health and wellness program Retirement savings plan Opportunities for professional growth and development Recognition and reward programs for outstanding performance Conclusion If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Business Support Manager position at blithequark. With your skills and experience, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our cruise line operations. Don't miss this opportunity to join our dynamic team and take your career to the next level. Apply now and become a part of the blithequark family! Apply for this job