Senior Full Stack Product Designer for Customer Experience and Marketplace Innovation

Welcome to arenaflex: Where Customer Experience Meets Innovation At arenaflex, we believe that the key to our success lies in delivering exceptional customer experiences. Our mission is to empower local economies and make a positive impact on the lives of our users, including consumers, merchants, and Dashers. We're a technology and logistics company that's constantly evolving, and we're looking for talented individuals like you to join our team and help us drive innovation and growth. About the Role: Senior Product Designer for Customer Experience As a Senior Product Designer for Customer Experience at arenaflex, you will play a critical role in shaping the user experience of our products and services. You will be part of our Customer Experience & Integrity (CXI) Design team, which is responsible for designing and delivering seamless and delightful experiences for our customers. Your primary focus will be on customer-facing user experience, and you will have the opportunity to design across all sides of our marketplace, including consumer, merchant, and Dasher experiences. Key Responsibilities: Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs Deliver and refine clear storytelling around product needs and opportunities Create, collaborate, and refine flows, prototypes, and high-fidelity visuals Design and ship high-quality product improvements that drive customer satisfaction and business metrics About You: The Ideal Candidate We're looking for a senior-level IC with 5+ years of work experience in product design, who is passionate about leading product strategy and vision for new product areas. You should be a master of the design process, with a strong ability to balance strategy, research, interaction design, and visual design to achieve elegant solutions. You should also be skilled at communicating design decisions and collaborating with cross-functional teams to drive the vision and strategy. Essential Qualifications: 5+ years of experience in product design, with a focus on customer experience and user-centered design Strong portfolio that showcases your design skills and experience Excellent communication and collaboration skills, with the ability to work with cross-functional teams Strong understanding of design principles, human-centered design, and user experience best practices Ability to balance strategy, research, interaction design, and visual design to achieve elegant solutions Preferred Qualifications: Experience designing for multiple platforms, including web, mobile, and tablet Experience with design tools such as Sketch, Figma, Adobe Creative Suite, and InVision Experience with front-end development and coding languages such as HTML, CSS, and JavaScript Experience with design systems and creating design languages Experience working in an agile environment and collaborating with product managers, engineers, and other stakeholders What We Offer: Career Growth and Development Opportunities At arenaflex, we're committed to supporting the growth and development of our employees. We offer a range of opportunities for career advancement, including training and development programs, mentorship, and opportunities to work on high-impact projects. We also offer a comprehensive benefits package, including healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays. Compensation and Perks: We offer a competitive salary range for this position, which is listed below. Compensation in other geographies may vary. California Pay Range: $152,000 - $228,000 USD New York Pay Range: $152,000 - $228,000 USD Washington Pay Range: $152,000 - $228,000 USD In addition to base salary, the compensation package for this role also includes opportunities for equity grants. Our Commitment to Diversity and Inclusion At arenaflex, we're committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're committed to hiring and cultivating diverse teams of people from all backgrounds, experiences, and perspectives. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. How to Apply: If you're excited about this opportunity and think you have the skills and experience we're looking for, please apply through our website. We can't wait to hear from you and explore how you can contribute to the arenaflex team. Conclusion: At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on the lives of our users. We're looking for talented individuals like you to join our team and help us drive innovation and growth. If you're excited about this opportunity and think you have the skills and experience we're looking for, please apply today. We offer a competitive salary range, comprehensive benefits package, and opportunities for career growth and development. Join us and be part of a team that's shaping the future of customer experience and marketplace innovation. Apply for this job