Experienced Data Entry and Customer Service Representative for Remote Work Opportunities at arenaflex – Utilizing Advanced Pharmacy Systems and Providing Top-Notch Client Support

Introduction to arenaflex and the Industry arenaflex is a leading player in the healthcare and retail pharmacy industry, with a long history of caring for communities and making a positive impact on people's lives. As a dynamic and innovative company, arenaflex is committed to creating a better healthcare system and providing exceptional services to its customers. With a strong focus on technology and customer experience, arenaflex is seeking talented and dedicated professionals to join its team and contribute to its mission of making a difference in the lives of others. Job Overview In this exciting and challenging role, you will be working as a Data Entry and Customer Service Representative, utilizing advanced pharmacy systems to acquire patient and medication data, and providing top-notch support to clients. As a key member of the arenaflex team, you will be responsible for performing a range of duties, including data entry, customer service, and issue resolution. If you are a highly motivated and organized individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this fantastic opportunity. Key Responsibilities Utilize arenaflex's solution information passage techniques and rules to process new patient enrollment by entering data into the proper system. Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Investigate to acquire missing prescription data and interpret medical abbreviations (SIG codes). Resolve all data entry issues related to exceptions. Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed. Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements. Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections. Provide support to Pharmacists, both those in the office and those in different locations. Identify and communicate issues to senior-level staff as appropriate. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High School Diploma or GED. Basic level computer skills (for example: start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and/or access information online). Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online. Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents). Ability to communicate effectively in writing and verbally. 18 years old or older. Preferred Qualifications While not essential, the following preferred qualifications will be highly regarded: At least one year of pharmacy technician experience in a retail or call center environment. At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization. Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction. Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents). Fluency in Spanish and English. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Data Entry and Customer Service Representative, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and online courses. You will also have the opportunity to work with a talented and experienced team, and to contribute to the development of new and innovative services and solutions. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values diversity, inclusion, and teamwork. Our work environment is fast-paced and challenging, but also supportive and collaborative. We believe in recognizing and rewarding outstanding performance, and in providing our employees with the opportunities and resources they need to succeed. As a remote worker, you will be able to work from the comfort of your own home, and to enjoy a better work-life balance. Compensation, Perks, and Benefits arenaflex offers a competitive salary range of $27-$35 per hour, as well as a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. We also offer a range of discounts and incentives, including discounts on our products and services, and incentives for outstanding performance. Conclusion If you are a highly motivated and organized individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Data Entry and Customer Service Representative. With its commitment to innovation, diversity, and teamwork, arenaflex is the perfect place to build a rewarding and challenging career. Don't miss out on this fantastic opportunity to make a difference in the lives of others – apply now to join the arenaflex team! Apply for this job