**Senior Customer Experience Engineer – Distributed Computing and Cloud Application Development**

Are you a highly skilled and client-focused professional looking to join a dynamic team at blithequark? Do you have a passion for distributed computing and a knack for resolving complex technical issues? If so, we invite you to explore this exciting opportunity to become a Senior Customer Experience Engineer at blithequark. **About blithequark** blithequark is a leading global technology company that is dedicated to empowering individuals and organizations to achieve more. Our mission is to enable every individual and organization in the world to accomplish more, and we strive to create a culture of innovation, collaboration, and inclusivity. As a Senior Customer Experience Engineer at blithequark, you will be part of a team that is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. **Job Summary** As a Senior Customer Experience Engineer at blithequark, you will be responsible for designing and delivering exceptional customer experiences across our products and services. You will work closely with cross-functional teams to identify and resolve complex technical issues, and provide expert guidance to customers and internal stakeholders. Your primary goal will be to become the voice of the customer within blithequark, driving prioritization of stage and support improvement needs to deliver exceptional customer experiences. **Key Responsibilities** * Use designing tools, client telemetry, and direct client feedback to identify and escalate defects or issues in our products or services. * Track customer incidents and engage with customers and partners to understand the issue, provide updates, and communicate progress and next steps. * Collaborate with internal teams to investigate and resolve complex technical issues, and provide expert guidance to customers and internal stakeholders. * Gather feedback from customers and partners to identify areas for improvement and develop solutions to address these gaps. * Develop and execute new features or tools to improve our products and services. * Assist customers and partners in staying up-to-date with best practices by sharing knowledge and resources across various channels. * Identify opportunities for content improvement or investigation guides. * Help automate complex solutions for the team. * Recognize and utilize potential developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, training programs) for professional growth and to develop and execute specialized skills to address customer issues. **Client Engagement and Relationship Management** * Conduct well-being checks to ensure client climate (e.g., product, service, feature) is advanced and prepared for the organization. * Provide guidance to customers on getting started and implementing new versions. * Serve as a liaison between the design team and customers throughout the engagement lifecycle. * Conduct feature reviews on new engagements to identify gaps. * Provide guidance to customers on planning engagements and deploying engagements on blithequark platforms. * Engage customers to understand their business and availability needs to then assist with developing a plan to address engagement issues. **Relationship/Experience Management** * Collaborate with relevant product and business teams on how customers use our products. * Understand and identify gaps in customer situations and product limitations. * Provide details to product and business teams on customer product experience and use. * Serve as a voice of customers (VOCs) to inform product and business teams on customer product experience and use. * Partner with other teams (e.g., program managers, developers, product, customer support services [CSS] teams) to unblock and resolve customer incidents/issues. * Work with internal partner teams to support the delivery of solutions back to customers. * Inform partners on customer activity including issues. * Independently begin to build relationships with internal technical teams to refresh investigation assets. * Work with key product and business teams to resolve customer issues. **Requirements** * Four-year degree in design, software engineering, or related field AND 4+ years of experience in the software industry connected with innovation * Or equivalent experience * Strong communication skills: able to empathize with customers and convey confidence. Able to explain technical issues to diverse audiences. Able to focus on and advocate customer's requirements to the right channels. Take ownership and work towards a goal. * Technical skills: some understanding of distributed computing technologies. Alternatively, demonstrated hands-on experience in at least one of the following: **Preferred Qualifications** * Four-year degree in design, software engineering, or related field AND 8+ years of experience in the software industry connected with innovation * Or graduate degree in science, or a related field AND 6+ years of experience in the software industry connected with innovation * Or equivalent experience * 2+ years of customer-facing experience * Strong communication skills: able to empathize with customers and convey confidence. Able to explain technical issues to diverse audiences. Able to focus on and advocate customer's requirements to the right channels. Take ownership and work towards a goal. * Technical skills: some understanding of distributed computing technologies. Alternatively, demonstrated hands-on experience in at least one of the following: **What We Offer** * Competitive salary: $26-$35/hour * Opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional customer experiences * Collaborative and inclusive work environment * Opportunities for professional growth and development * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Flexible work arrangements, including remote work options **How to Apply** If you are a motivated and customer-focused professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to become a Senior Customer Experience Engineer at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job