**Senior Customer Education Specialist – Crafting Exceptional eLearning Experiences at arenaflex**

At arenaflex, we're revolutionizing the way our customers interact with our product by empowering them with the knowledge and skills they need to excel. As a Senior Customer Education Specialist, you'll play a pivotal role in bringing our mission and vision into reality, creating seamless eLearning experiences that connect our users with our product team and drive tangible improvements. **About arenaflex** arenaflex is a pioneering force in the industry, committed to delivering innovative solutions that transform the way businesses operate. Our unwavering dedication to excellence has earned us a reputation as a global benchmark in customer education. We're passionate about creating a culture that inspires growth, creativity, and collaboration, and we're looking for like-minded individuals to join our team. **Customer Education Mission** Our customer education mission is built on four guiding principles: 1. **Helping customers find value**: We emphasize the details that matter, providing personalized training options that cater to our customers' unique needs. 2. **Creating a flexible program**: Our eLearning experiences are designed to grow with our customers, offering a range of training options that adapt to their evolving requirements. 3. **Embracing an agile approach**: We deliver solutions quickly and maintain high quality, ensuring that our customers receive the support they need to succeed. 4. **Designing fun and engaging learning experiences**: We believe that learning should be enjoyable, and our eLearning experiences are designed to keep users interested and motivated. **Customer Education Vision** Our vision is to be the global benchmark in customer education, recognized for our unwavering commitment to excellence. We aspire to be the centre of excellence and go-to experts for our business, ensuring that our customers master the full potential of our product. Our eLearning experiences set the gold standard for engagement and effectiveness, and we act as the single source of truth that amplifies customer voices and drives continuous product improvements. **Position Summary** As a Senior Customer Education Specialist, you'll be at the forefront of creating and delivering exceptional eLearning experiences to our valued customers. You'll serve as the bridge that connects customer insights to our product team, contributing to continuous product enhancements. Your role will involve: * Developing an in-depth understanding of our product and becoming a subject matter expert * Creating engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions * Ensuring a seamless and effective eLearning experience for customers * Collaborating closely with the product team and other internal stakeholders to relay customer feedback and insights * Translating customer feedback into actionable product improvements * Monitoring the effectiveness of educational materials and making data-driven improvements through surveys and other customer feedback **Key Responsibilities** * **Product Mastery**: Develop an in-depth understanding of our product and become a subject matter expert by using the product and sourcing product learnings from day-to-day interactions. * **E-Learning Excellence**: Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions. Ensure a seamless and effective eLearning experience for customers. * **Customer Engagement**: Interact directly with customers to understand their needs, answer queries, and address concerns during Live Webinar sessions. Evaluate the feedback on eLearning materials and the overall learning experience. * **Single Source of Truth**: Collaborate closely with the product team and other internal stakeholders to relay customer feedback and insights. Play a crucial role in translating customer feedback into actionable product improvements. * **Continuous Improvement**: Monitor the effectiveness of educational materials and make data-driven improvements through surveys and other customer feedback. Keep up with industry best practices and emerging trends in eLearning and customer education. **Qualifications** * Bachelor's degree in Education, Instructional Design, or a related field (Advanced degrees a plus) * Min 3 years of experience in related field * Fluent in English and in the local language * Exceptional communication and presentation skills * Project management and organizational skill sets * Experience with Google Workplace * Proven experience in instructional design, eLearning development, or a related role * Strong technical proficiency, especially with eLearning tools and learning management systems such as Intellum, Skilljar, Tovuti, Talent LMS * Strong focus on delivering value quickly to the customer and taking a highly iterative approach to your design * A passion for continuous active learning in the B2B SaaS industry * High level of flexibility, creativity, and accountability * Ability to work collaboratively and bridge the gap between customers and the product team **What We Offer** * Competitive salary and benefits package * Opportunity to work with a pioneering force in the industry * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible working hours and remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about creating exceptional eLearning experiences and empowering customers to excel, we want to hear from you! Apply now to join our team and be part of a progressive culture that inspires growth, creativity, and collaboration. Apply Job! Apply for this job