**Experienced Customer Service Representative – Student Loan Support**

At arenaflex, we're dedicated to making the student loan experience easy for busy students and graduates. As a Customer Service Representative, you'll be the first line of communication for our customers on the phone, through chat, or email. Whether answering simple questions or solving complex problems by providing education and resolution, you'll have the opportunity to make a real difference in people's lives. **About arenaflex** arenaflex is a leading provider of student loan services, with a mission to provide continuous improvement for the benefit of our clients, employees, and the company. We're committed to treating everyone with fairness, friendliness, dignity, and respect (FFDR). Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. **Key Responsibilities** As a Customer Service Representative, you'll be responsible for: * Providing exceptional customer service to students and graduates via phone, chat, or email * Answering simple questions and solving complex problems by providing education and resolution * Treating each customer with fairness, friendliness, dignity, and respect (FFDR) * Collaborating with senior agents and supervisors to resolve customer issues * Maintaining high levels of productivity in a work-from-home environment * De-escalating high-stress calls and providing empathetic support to customers **Essential Qualifications and Requirements** * High School Diploma * Ability to obtain Federal Security Clearance * Ability to work 40 hours a week * Reside within 50 miles of arenaflex Headquarters: 304 Northcreek Blvd, Goodlettsville, TN 37072 * Ability to work with all members of the arenaflex team in a fair and friendly manner and to treat each team member with dignity and respect (FFDR) **Preferred Qualifications and Requirements** * Previous customer service experience in a call center or similar environment * High-speed internet connection with the ability to connect to your client-assigned system utilizing a connection via ethernet cable * Home office with zero background noise and zero distractions * Ability to travel to arenaflex Headquarters each day for training (Monday-Friday) **Skills and Competencies** * Ability to follow all rules, guidelines, policies, and procedures in all situations * Strong interpersonal and communication skills * High integrity and professionalism in all situations to maintain a customer service demeanor * Ability to de-escalate high-stress calls * Self-managed and focused to maintain high levels of productivity in a work-from-home environment **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and advancement within arenaflex * Comprehensive training program to help you develop your skills and knowledge * Collaborative and supportive team environment * Flexible work arrangements, including remote work options * Access to ongoing training and development opportunities **Work Environment and Company Culture** * arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction * Our team is passionate about delivering exceptional customer service and making a real difference in people's lives * We promote a healthy work-life balance, including a flexible mental health day for self-care * arenaflex is an Equal Opportunity and Affirmative Action Employer of Minorities / Females / Veterans / Disabled Individuals / other members of protected categories **Compensation, Perks, and Benefits** * Competitive hourly rate: $18.76 - $21.61 per hour (base rate including Health & Welfare) * Health & Welfare benefits, including Medical, Dental, Vision, and HSA (Health Savings Account) * Voluntary Life and AD&D, Short Term Disability, Long Term Disability, Critical Illness, Accident Insurance, and Teledoc Service * 11 Paid Holidays * Paid Sick Time: starts to accrue first day * Unpaid Time Off: starts to accrue first day and can be used until 1st year of employment has been achieved * Paid Vacation Time: starts to accrue after first year of employment * 401(k) Eligibility: after 90 days of employment **Work Schedule** * This position requires flexibility to work evenings, based on our business needs * During peak seasons throughout the year, hours of operation are extended so that we can serve all the customers who need our help * Hours of Operation (EST): + Monday: 8:00 am - 9:00 pm + Tuesday - Wednesday: 8:00 am - 8:00 pm + Thursday - Friday: 8:00 am - 6:00 pm + Saturday - Sunday: Closed **Apply Now** If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we'd love to hear from you! Apply now to join our team at arenaflex and start your career journey today! Apply for this job