**Experienced Bilingual Customer Care Representative – Healthcare Industry**
At arenaflex, we're dedicated to putting health first for our teammates, customers, and company. As a Bilingual Customer Care Representative, you'll play a vital role in delivering exceptional service to our members and providers, ensuring their needs are met with compassion and care. If you're passionate about making a difference in people's lives and thrive in a fast-paced environment, we invite you to join our caring community. **About arenaflex** arenaflex is a leading healthcare company committed to providing innovative solutions that improve the lives of millions of people. Through our insurance services and CenterWell healthcare services, we strive to deliver the care and service our customers need, when they need it. Our mission is to put health first, and we're looking for talented individuals like you to help us achieve this goal. **Key Responsibilities** As a Bilingual Customer Care Representative, you'll be responsible for: * Performing necessary follow-up with members and/or providers to ensure timely responses to inquiries and achieve service and quality standards. * Working under close supervision and/or within established policies, practices, and guidelines with minimal opportunity for deviation. * Adapting to a fast-paced environment and thriving in a dynamic team. * Ensuring decisions are made within defined parameters around work expectations, quality standards, priorities, and timing. * Utilizing your skills to make a positive impact on our customers' lives. **Required Qualifications** To be successful in this role, you'll need: * Experience working in a call center environment, including heavy call volume, auto-dialer, dedicated inbound/outbound customer service, or support role. * Minimum 1 year of customer service-related experience. * Bilingual proficiency in English and Spanish, with the ability to speak, read, and write in both languages without limitations or assistance. You'll be required to take a language proficiency assessment to ensure competency. * Ability to work independently or with minimal supervision. * Intermediate to Advanced skills with Microsoft Office Word, Excel, Outlook, and utilizing multiple shared systems, platforms, and troubleshooting/resolve general technical issues. * Strong typing and computer navigation skills with the capacity to use multiple computer applications simultaneously. **Preferred Qualifications** While not required, we encourage applicants with: * Associate's or Bachelor's Degree. * Experience in a healthcare setting. **Additional Requirements** * Anticipated Start Date: October 2024. * Work Style: Remote Work at Home. * Schedule: Monday through Friday between 8:00 and 5:00 PM Eastern Time. * Additional Information: Any arenaflex associate who speaks with a member in a language other than English must take a language proficiency assessment to ensure competency. **Work at Home Guidance** To ensure your ability to work effectively from home, your self-provided internet service must meet the following criteria: * At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable, or DSL connection is suggested. * Satellite, cellular, and microwave connections can be used only if approved by leadership. * Associates who live and work from home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. * arenaflex will provide home or hybrid home/office associates with telephone equipment appropriate to meet the business requirements for their position/job. * Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information. **Scheduled Weekly Hours** 40 hours per week. **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. $31,900 - $43,900 per year. **Description of Benefits** arenaflex offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, we provide: * Medical, dental, and vision benefits. * 401(k) retirement savings plan. * Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave). * Short-term and long-term disability. * Life insurance. * And many other opportunities. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be an employer of choice for people with disabilities. **How to Apply** If you're passionate about making a difference in people's lives and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our caring community. Apply Job! We look forward to reviewing your application and welcoming you to arenaflex! Apply for this job