**Rewritten Job Title:**

Experienced Customer Service Representative – Live Events and Ticketing Industry (Nights and Weekends) **Rewritten Job Description:** Join arenaflex and Make a Lasting Impact on the Live Events Industry Are you passionate about live events and delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are the same? As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll be at the forefront of representing our brand, helping fans get the right seats at the right price, and creating unforgettable memories for our customers. About arenaflex arenaflex is a leading ticket marketplace that prides itself on creating memorable experiences for all customers from the point of purchase until they enter the gates. Our team is dedicated to making connections with our customers, whether troubleshooting a technical concern or answering questions about events or our services. As a Customer Experience Representative, you'll be an integral part of this mission, providing proactive, friendly, and high-quality service to our customers. Your Role and Responsibilities As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be responsible for: Handling customer contacts, promptly and professionally, via phone, email, and live chat. Answering questions about purchases, orders, inventory, and upcoming events. Supporting our customers proactively via phone, email, and live chat. Utilizing internal and external technology to manage order fulfillment. Being a team player and contributing to culture and growth. Creating memorable experiences with customers who share our love for live events. How Your Role Contributes to the Success of arenaflex Your role will contribute to the success of arenaflex in the following ways: Providing exceptional customer service and support. Helping to drive sales and revenue growth. Contributing to the development of our customer experience strategy. Collaborating with cross-functional teams to achieve business objectives. How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days Here's an overview of how your role expectations will progress in the first 30, 90, and 180 days: 30 Days In * Complete new hire orientation and gain the resources you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Acclimate to team and company norms, business objectives, and arenaflex values. * Gain access to and familiarize yourself with our accounts and internal systems. * Shadow teammates and document what you've learned from observing and listening to their emails and calls. 90 Days In * Perform core responsibilities comfortably on your own. * Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. * Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. * Understand service level expectations, KPIs, and other metrics to watch for. 180 Days In * Apply methods to execute individual tasks that positively impact the team. * Play an active role in continued learnings to advance skill sets necessary for team goals. * Handle front-line customer escalations and follow-ups. * Feel empowered to participate in extracurricular projects that will contribute to the success of the organization. What You'll Bring To succeed in this role, you'll need: 1-2 years of customer service experience via phone, email, and live chat. A team player mentality and drive to contribute to culture and growth. A sense of curiosity to ask questions and keenness to improve upon work. Passion for live events (sports, concerts, or theatre). Flexible schedule to work evenings, weekends, and holidays. Excellent verbal and written communication skills. Experience with Zendesk or similar help desk software. Schedule Our schedule is designed to accommodate your needs and provide a healthy work-life balance: * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off * Hybrid schedule with 3 days in office and 2 days remote. Compensation and Benefits We offer a competitive compensation package, including: * $40,000 base salary with bi-annual bonuses and equity. * Training is fully paid. * Competitive benefits, including FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, monthly credits and discounts for attending live events, and a variety of additional workplace perks. Why Join arenaflex? At arenaflex, we're passionate about creating memorable experiences for our customers. We're a dynamic and fast-paced company that's always looking for talented individuals to join our team. If you're passionate about live events and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Apply Now! Ready to take the first step in your career journey? Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex. Apply for this job