[Remote] Customer Support Associate (US)

Note: The job is a remote job and is open to candidates in USA. Compass Experience Labs is a company that partners with brands to enhance customer experience. They are seeking a Customer Support Associate to provide exceptional service through various communication channels while building strong product knowledge and collaborating with team members. Responsibilities Respond to customers primarily through phones as well as through email, chat, text, and social channels while creating memorable service interactions Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice Build a strong understanding of your assigned brand’s products, procedures, and resolutions Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends Skills High school diploma or equivalent Call center experience is required Must have at least 1-3 years of experience (within the last 2 years) providing customer support across multiple channels, including email, phone, SMS, Chat and Social Media 1+ year inbound phone experience required Applicants must have strong internet connection to support systems Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing Ability to operate a computer/laptop and a headset Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift) Ability to work East Coast hours. Open availability preferred, may include weekdays, weekends, nights and holidays The ability to multitask and manage a high volume of emails, calls, and action items is essential to meet service level agreements (SLAs) Self-motivation and independence are crucial for success in this role Strong oral and written communication skills are necessary to effectively interact with managers, clients, and customers The ability to thrive in a high-performance environment and prioritize customer service is paramount Agents must be proficient in using various computer systems, including our internal systems and the Underwriter's CMS 100% show rate for training is required. Agents must attend training every day with cameras on and be active participants Training is 2 - 3 weeks of classroom material Speedtest.net 25 MBPS Download Required An Ethernet hookup is strongly recommended A backup location or internet access is necessary in the event of an outage Experience working remotely is preferred Benefits A fully remote work environment All necessary computer equipment and training will be provided. Comprehensive training on our products and services. Competitive compensation with performance incentives. Competitive pay with performance incentives. Career development opportunities, including internal promotions. A positive and growing work culture that values diversity and inclusivity. Company Overview Compass Experience Labs is a consumer services firm that offers customer care & consulting & business process outsourcing services. It was founded in 2016, and is headquartered in Columbus, Ohio, USA, with a workforce of 501-1000 employees. Its website is