[Remote] Customer Success Engineer
Note: The job is a remote job and is open to candidates in USA. IDEMIA Public Security is a leader in biometric-based solutions, transforming organizations globally. The Customer Success Engineer will support client integration to AWS SaaS services, monitor system performance, and provide client-facing documentation and support. Responsibilities Become SME on IDEMIA SaaS Solutions Implement and maintain client AWS tenants Onboard and support clients Document internal processes Provide client facing documentation Provide T1 support and act as escalation point for client issues Shared 24/7 support model Track client issues using Jira and Salesforce Skills Excellent client facing and communication skills Junior to Mid Level Coding Experience (JAVA/NodeJS/C#) Requires experience with AWS or more cloud computing platforms Experience with JIRA and Confluence Experience with CURL, POSTMAN and API Development Support Ideally experience with Biometric Systems and/or Digital Identity Solutions Benefits Bonus Benefits Company Overview As our world becomes increasingly digitally connected, personal identity and security only become more important. It was founded in 1984, and is headquartered in Courbevoie, FR, with a workforce of 1001-5000 employees. Its website is