Remote Customer Service Representative - Student Loan Support (Dallas-Fort Worth, Texas Area)

Join blithequark as a Remote Customer Service Representative and Make a Difference in the Lives of Student Loan Borrowers At blithequark, we're committed to providing exceptional customer service and support to individuals navigating the complex world of federal student loan programs. As a Remote Customer Service Representative, you'll play a vital role in delivering top-notch service to borrowers, helping them manage their debt and achieve financial stability. About the Role We're actively recruiting for future openings for the Customer Service Representative (Hybrid) position, and we're starting the recruitment process now to ensure we have the best candidates ready when the positions become available. As a Customer Service Representative, you'll be the primary point of contact for borrowers, providing personalized support and guidance on their student loan debt. Key Responsibilities Respond to incoming borrower calls, chats, and make outbound calls in a friendly and professional manner, ensuring a high level of customer satisfaction. Counsel and inform borrowers of their repayment options, deferments, and forbearance eligibility, taking payments and updating their accounts efficiently. Locate needed information quickly, minimizing hold times for borrowers and ensuring seamless issue resolution. Maintain the security and privacy of borrower information, protecting both the borrower and our partners. Work an 8-hour shift with a 1-hour lunch and two 15-minute breaks, demonstrating flexibility and a commitment to productivity. Utilize strong computer skills to navigate our systems and technology, ensuring accurate and efficient service delivery. Essential Qualifications To succeed in this role, you'll need: A high school diploma or equivalent; some college or bachelor's degree preferred. The ability to pass a pre-employment cognitive and personality assessment. The capacity to obtain a Federal 5C Security Clearance and credit check. Residency in or near the Dallas-Fort Worth area. Excellent organization, written, and verbal communication skills, with the ability to multitask (type while talking). A reliable home internet connection with at least 10 mg capacity and a router for ethernet cord. A dedicated workspace at home that is free from noise and distractions. Preferred Qualifications While not essential, the following qualifications can enhance your candidacy: Previous experience in customer service, particularly in a call center or support environment. Familiarity with student loan programs and regulations. Strong analytical and problem-solving skills. What We Provide At blithequark, we're committed to supporting our team members with the tools and resources they need to succeed. As a Remote Customer Service Representative, you'll receive: Required computers and other equipment to perform your job duties. Paid training at our regular wage rate, ensuring you're equipped to deliver exceptional service. Benefits and Perks We offer a comprehensive benefits package, including: Medical insurance with multiple plan options. A paid dental plan. Life insurance policy. 401K company match. Federal paid holidays. Career Growth and Development At blithequark, we're dedicated to helping our team members grow and develop in their careers. As a Remote Customer Service Representative, you'll have opportunities to: Develop your customer service skills, becoming an expert in student loan programs and regulations. Enhance your communication and problem-solving skills, working with borrowers to resolve complex issues. Advance in your career, taking on new challenges and responsibilities within our organization. Our Culture and Work Environment At blithequark, we pride ourselves on our collaborative and supportive work environment. As a remote team member, you'll be part of a dynamic and inclusive community that values flexibility, innovation, and teamwork. How to Apply To receive an interview, you must complete our online assessment. Please copy and paste the link into a new window to complete an application and assessment. This 20-minute assessment is best taken on a laptop/computer and not a phone to ensure accurate results. Assessment Link: We look forward to welcoming you to our team at blithequark! Join our community today and make a meaningful difference in the lives of student loan borrowers. Apply for this job