**Experienced Bilingual Customer Service Representative – Remote Work Opportunity with arenaflex**

Are you a motivated and customer-focused individual looking for a remote work opportunity with a forward-thinking global organization that prioritizes people-first culture and genuine belonging? Do you have a passion for delivering exceptional customer experiences and a desire to grow your career in a dynamic and inclusive environment? If so, we invite you to join arenaflex as a Bilingual Customer Service Representative, working from the comfort of your own home. **About arenaflex** arenaflex is a global leader in customer experience and technology innovation, dedicated to helping the world's best-known brands improve their businesses through exceptional customer experiences. With a diverse team of over 70 nationalities from around the globe, we foster a culture of inclusivity, collaboration, and mutual support. Our commitment to people-first values has earned us recognition as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." **Career Growth and Personal Development** As a Bilingual Customer Service Representative at arenaflex, you'll embark on a rewarding career journey with opportunities for growth and development. We provide comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within. To support your career aspirations, we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your goals. **Key Responsibilities** As a Bilingual Customer Service Representative working from home, you will: * Provide inbound customer support using a call flow guide in the customer's preferred language * Help customers resolve basic technical issues * Track, document, and retrieve information in databases * Offer additional products and/or services * Deliver expert customer experiences with a smile **Your Qualifications** To succeed in this role, you'll need: * Fluency in Spanish and English * 1+ year of customer service experience * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in it for you?** At arenaflex, we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Bilingual Customer Service Representative, you'll enjoy: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join the arenaflex Team** If you're ready to reimagine the best version of yourself and join a global community of passionate and dedicated professionals, apply today! We're excited to welcome talented individuals like you to our team and look forward to hearing from you. **Job Type:** Full-time **Pay:** From $16.00 per hour **Benefits:** * 401(k) * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance * Work from home **Application Question(s):** * Please provide your direct email address. **Work Location:** Remote Apply Job! Apply for this job