**Senior Product Manager - Customer Experience - Remote**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences through innovative products and services. As a Senior Product Manager - Customer Experience, you'll play a pivotal role in shaping the future of our products, driving business growth, and improving customer satisfaction. If you're passionate about product management, customer-centricity, and collaboration, we want to hear from you! **About arenaflex** arenaflex is a leading provider of cutting-edge solutions that empower businesses to thrive in a rapidly changing world. Our team of experts is dedicated to delivering high-quality products and services that meet the evolving needs of our customers. With a strong focus on innovation, customer satisfaction, and employee growth, we're committed to creating a workplace culture that inspires and motivates our team members to excel. **Key Responsibilities** As a Senior Product Manager - Customer Experience, you'll be responsible for: **50% Strategy & Planning** * Empathize with and understand the end user deeply to determine the fastest path to deliver value * Translate business goals and end user needs into product strategy; communicate direction and product priorities to the development team, other matrixed teams, and third-party partners * Identify goals, metrics, and analytics to determine product value; continually make recommendations and refinements to the product backlog based on learnings * Manage and groom the product backlog; make future decisions based on the value that will be delivered * Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities * Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class * Ensure that product directions balance both the user needs and business goals of driving sales, improving efficiency, and enhancing customer satisfaction **20% Delivery & Execution** * Formulate, test, and refine assumptions and hypotheses through user research and testing * Document, review, and ensure that all quality and change control standards are met * Create, prioritize, and accept user stories; incorporate them into release planning * Make product decisions that drive value on a daily basis * Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements * Participate in standups, iteration planning sessions, product demos, and retrospectives * Condense complex technical concepts into non-technical language for stakeholders **30% People** * Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments * Act as a proponent of modern software development practices * Advocate for the end user and stakeholder by becoming associated with the product, empathizing with, and understanding user needs * Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps * Manage cross-functional team and stakeholder expectations to execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience * Guide more junior team members in strategy, alignment, analysis, and execution tasks * Participate in and contribute to learning activities around modern software design and development core practices (communities of practice) * Participate in talent acquisition, development, and retention activities in support of the team **Requirements** * 3-6 years of relevant work experience * Experience working as a Product Manager in a modern software development-based enterprise environment * Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment * Proficiency in working in a fast-paced, fluid environment where priorities shift on a regular basis * Proficiency in communicating with and influencing functional and technical team members at all levels in the organization * Proficiency in working as part of a collaborative, cross-functional, modern software design and development team * Proficiency in creating, prioritizing, and accepting user stories * Proficiency in conducting user research and testing to understand needs * Proficiency in identifying goals, metrics, and analytics to measure product value * Proficiency in conducting competitive research and analysis * Experience guiding more junior team members through Product Management fundamentals in a professional setting **Competencies** * Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * Cultivates Innovation: Creating new and better ways for the organization to be successful * Customer Focus: Building strong customer relationships and delivering customer-centric solutions * Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people * Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems * Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder * Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations * Empathy: Understanding the needs of multiple stakeholders and being responsive in meeting their needs with the most optimal resolution **What We Offer** * Competitive salary and benefits package * Opportunity to work with a talented and dynamic team * Collaborative and inclusive work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance * Comprehensive health and wellness programs * Paid time off and holidays * Opportunities for career advancement and professional growth **How to Apply** If you're passionate about product management, customer-centricity, and collaboration, and you're looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. The application window is anticipated to be closed on Oct 2024. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Benefits** For more information about our benefits, please visit livetheorangelife.com. **Apply Now** Apply Job! Apply for this job