Part-time Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – arenaflex – College Station, TX

Introduction to arenaflex arenaflex, a leading affiliate in the automotive and recreational vehicle industry, is seeking a highly motivated and customer-focused Part-time Chat Specialist to join our dynamic team in College Station, TX. As a Chat Specialist, you will play a vital role in providing exceptional online support to customers, addressing their inquiries, and converting interactions into valuable leads for our dealer clients. If you are passionate about delivering outstanding customer service, enjoy working in a fast-paced environment, and are eager to learn about the latest products and services in the automotive industry, we encourage you to apply for this exciting opportunity. Job Overview As a Part-time Chat Specialist at arenaflex, you will be responsible for engaging in online conversations with customers, responding to a wide range of inquiries related to automotive and recreational vehicle sales, service, finance, and general dealership questions. Your primary objective will be to represent our dealer clients favorably online, provide accurate information, and turn interactions into leads that generate revenue from website traffic. You will work in a relaxed yet professional environment that values great customer service, teamwork, and continuous learning. Key Responsibilities Handle a high volume of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns. Develop and maintain a comprehensive knowledge base of our products and services, including the latest models, features, and promotions. Narrow down on appointment information to schedule appointments and ensure seamless follow-up with our dealer clients. Capture customer contact information for lead generation and client review, ensuring data accuracy and adherence to our quality standards. Summarize interactions based on customer needs, providing valuable insights for our dealer clients to enhance their sales and customer service strategies. Qualifications and Requirements To be successful in this role, you should possess previous experience in retail customer service or the automotive industry, although this is not a requirement. You must be able to type at least 35 words per minute (WPM), with a preference for 40 WPM or above. Basic internet and window-based computer skills are essential, as well as a strong ability to multitask and adapt to change in a quick-paced environment. Gaming experience is considered an asset, as it demonstrates your ability to work in a fast-paced, dynamic setting. Essential Qualifications Positive and professional demeanor, with excellent written and verbal communication skills. Ability to work in a team environment, supporting colleagues and contributing to our company's mission and values. Strong problem-solving skills, with the ability to think critically and make informed decisions. Flexibility to attend 4 weeks of training, Tuesday - Saturday, between 10:00 am - 6:30 pm CST, and work 5-hour time blocks daily after completing training. Preferred Qualifications Previous experience in the automotive industry or a related field, with knowledge of sales, service, and finance processes. Experience working in a call center or customer service environment, with a proven track record of providing exceptional customer support. Strong technical skills, including proficiency in Microsoft Office and other software applications. Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our employees. As a Part-time Chat Specialist, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement within our organization. You will be part of a dynamic team that values innovation, creativity, and continuous learning, with a focus on delivering exceptional customer experiences and driving business results. Work Environment and Company Culture arenaflex offers a unique and supportive work environment that encourages collaboration, teamwork, and open communication. Our College Station office features state-of-the-art facilities, including onsite dining, a medical center, and a fitness center. We also offer a range of sports and social leagues, volunteering initiatives, and community programs that promote a healthy work-life balance and a sense of social responsibility. As an equal opportunities employer, we welcome applicants of all ages and experience, with a commitment to diversity, inclusion, and non-discrimination. Compensation, Perks, and Benefits As a Part-time Chat Specialist at arenaflex, you can expect a competitive salary and a range of benefits, including access to our training programs, facility amenities, and social leagues. We also offer a non-smoking environment, promoting a healthy lifestyle and a positive work environment. While we cannot disclose the exact salary range for this position, we can assure you that our compensation package is designed to attract and retain top talent in the industry. Conclusion If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity to join our team as a Part-time Chat Specialist. With a commitment to delivering exceptional customer experiences, driving business results, and promoting a positive work environment, arenaflex is the ideal place to build your career and achieve your professional goals. Apply now and take the first step towards a rewarding and challenging role that offers opportunities for growth, learning, and success. Apply for this job