Part-time Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – arenaflex – College Station, TX

Introduction to arenaflex arenaflex is a leading provider of innovative solutions in the automotive and recreational vehicle industry. As an affiliate of a renowned company, we specialize in delivering exceptional online experiences for our dealer clients and their customers. Our mission is to represent our clients favorably online, turning website traffic into leads and generating revenue. We are now seeking a highly skilled and enthusiastic Part-time Chat Specialist to join our team in College Station, TX. About the Role As a Part-time Chat Specialist at arenaflex, you will play a vital role in providing top-notch customer service to individuals inquiring about automotive and recreational vehicle sales, service, finance, and general dealership questions. Your primary responsibility will be to engage in online conversations, address customer inquiries, and provide accurate information about products and services. You will be the face of our company, representing our dealer clients in a professional and friendly manner. Key Responsibilities: Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns. Provide detailed information about products and services, including features, benefits, and pricing, to help customers make informed decisions. Narrow down on appointment information to schedule appointments, ensuring a seamless experience for customers and our dealer clients. Develop and maintain a comprehensive knowledge base of our ever-evolving products and services, staying up-to-date with the latest industry trends and developments. Capture customer contact information for lead generation and client review, ensuring that our dealer clients can follow up with customers and provide personalized support. Summarize interactions based on customer needs for client review, providing valuable insights and feedback to help our dealer clients improve their services. Qualifications and Requirements To be successful in this role, you should have previous experience in retail customer service or the automotive industry, although this is not essential. You should be able to type at least 35 words per minute, with a preference for 40 words per minute or above. Basic internet and window-based computer skills are also required, as well as a strong ability to multitask and adapt to change in a fast-paced environment. Essential Qualifications: Previous experience in retail customer service or the automotive industry preferred. Ability to type at least 35 words per minute, with a preference for 40 words per minute or above. Basic internet and window-based computer skills. Strong ability to multitask and adapt to change in a fast-paced environment. Positive and professional demeanor, with excellent written and verbal communication skills. Preferred Qualifications: Gaming experience, which can help with multitasking and quick decision-making. Previous experience in a call center or customer service environment. Knowledge of the automotive or recreational vehicle industry, including products and services. Training and Development At arenaflex, we are committed to providing our employees with comprehensive training and development opportunities to help them succeed in their roles. As a Part-time Chat Specialist, you will be required to attend 4 weeks of training, Tuesday to Saturday, between the hours of 10:00 am and 6:30 pm CST. After completing your training, you will be expected to work 5-hour time blocks daily, providing exceptional customer service to our clients and their customers. Career Growth and Benefits At arenaflex, we offer a range of benefits and career growth opportunities to our employees. Our College Station office features great training programs, facility amenities, including onsite dining, an onsite medical center, and a fitness center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. As a Part-time Chat Specialist, you will have the opportunity to develop your skills and knowledge, with potential career advancement opportunities in the future. Work Environment and Company Culture arenaflex is a relaxed, professional, and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to providing a healthy and supportive work environment for all our employees. Compensation and Perks As a Part-time Chat Specialist at arenaflex, you can expect a competitive salary and a range of perks and benefits, including access to our onsite facilities, sports and social leagues, and volunteering initiatives. We also offer a non-smoking environment and encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age. Conclusion If you are a motivated and enthusiastic individual with a passion for customer service and the automotive industry, we encourage you to apply for the Part-time Chat Specialist role at arenaflex. With our comprehensive training and development programs, competitive salary and benefits, and supportive work environment, this is an excellent opportunity to develop your skills and knowledge and advance your career. Apply now to join our team and become a part of a leading provider of innovative solutions in the automotive and recreational vehicle industry. Apply for this job