Lead Digital Customer Growth and Innovation Strategist - Driving Business Success through Data-Driven Decision Making and Customer-Centric Approaches at blithequark

Introduction to blithequark Imagine being part of a team that is redefining the way the world connects and shares stories. At blithequark, we are passionate about delivering innovative and reliable technology solutions that power differentiated and simplified customer experiences. Our Consumer Technology experience team is at the forefront of this mission, and we are looking for a talented Lead Digital Customer Growth and Innovation Strategist to join our ranks. As a leader in the communications and technology industry, blithequark offers a unique opportunity to make a real impact on the lives of millions of people around the world. Job Overview In this exciting role, you will be responsible for driving digital customer growth across blithequark's business digital ecosystem. You will collaborate with cross-functional partners and development teams to develop and align digital strategies with eCommerce solutions, ensuring seamless integration across desktop, mobile web, and app platforms. Your bold ideas and fearless risk-taking will help redefine connectivity and transform how the world shares stories and experiences that matter. Key Responsibilities Digital Strategy and eCommerce Coordination: Collaborate with cross-functional partners and development teams to develop and align digital strategies with eCommerce solutions, ensuring seamless integration across desktop, mobile web, and app platforms. Enhance digital sales channels and distribution partnerships, including affiliate sales and digital acquisition partnerships. Manage online launch rollouts, product management, and online offer development to ensure a coordinated and effective customer experience that drives revenue and customer satisfaction. Demand and Traffic Strategy: Lead and optimize digital demand and traffic strategies in close partnership with marketing teams, prioritizing converged customer growth. Collaborate with technology and care teams to enhance site performance and reduce fraudulent activity while focusing on demand generation. Customer Journey and Experience Management: Understand digital audiences and personas to guide customer journeys effectively, ensuring coordinated touchpoints that offer blithequark products and features at the right times. Ideate, develop, and advocate for initiatives on product and technology roadmaps, such as converged customer buy flows and enhanced cross-selling capabilities, while partnering closely with technology, product, and marketing teams to prioritize and execute these digital initiatives. Technology and Innovation: Lead a test & learn mindset, adopting structured hypothesis-driven rapid learning. Identify key problems or opportunities across digital and partner with design and technology teams to align on a clear path forward. Focus on key trends and growth drivers such as personalization and scalable AI use cases. Drive platform technology enhancements to ensure robust, scalable, and secure digital infrastructure that supports seamless customer experiences and integrates with emerging technologies. Data Analytics and Optimization: Utilize advanced analytics to gather insights on customer behavior and performance metrics. Collaborate with analytics teams to interpret data, identify trends, and optimize digital strategies. Implement data-driven decision-making processes to enhance customer journeys, improve site performance, and drive digital sales growth across blithequark's ecosystem. Job Contribution In this role, you will be an experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. You will lead significant projects with strategic autonomy, influencing executive decisions. You will also mentor less experienced staff, implement long-term plans impacting the organization, and frequently collaborate with senior leadership. Essential Qualifications Education: Bachelor's degree (BS/BA) desired. Experience: 5+ years of related eCommerce and/or product experience. Preferred Qualifications Advanced Degree: Master's degree or higher in a related field. Additional Experience: Experience in digital marketing, customer experience, or technology. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Strategic Thinking: Ability to think strategically and develop innovative solutions to complex problems. Collaboration: Ability to collaborate with cross-functional teams and partners to achieve shared goals. Communication: Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels. Data Analysis: Ability to analyze complex data sets and develop insights to inform business decisions. Technical Skills: Proficiency in digital technologies, including eCommerce platforms, marketing automation, and data analytics tools. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. As a Lead Digital Customer Growth and Innovation Strategist, you will have access to a range of training and development opportunities, including: Mentorship: Mentorship from experienced leaders and professionals in the field. Training Programs: Access to training programs and courses to help you develop new skills and stay up-to-date with the latest technologies and trends. Career Advancement: Opportunities for career advancement and professional growth within the company. Work Environment and Company Culture At blithequark, we are proud of our diverse and inclusive company culture. We believe in fostering a work environment that is collaborative, innovative, and supportive, and we are committed to helping our employees thrive and succeed. As a Lead Digital Customer Growth and Innovation Strategist, you will be part of a dynamic and fast-paced team that is passionate about delivering exceptional customer experiences and driving business success. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary range of $143,800 - $215,100 per year, depending on experience and location. We also offer a range of perks and benefits, including: Medical/Dental/Vision Coverage: Comprehensive medical, dental, and vision coverage for you and your family. 401(k) Plan: A 401(k) plan with company match to help you save for retirement. Tuition Reimbursement Program: A tuition reimbursement program to help you continue your education and develop new skills. Paid Time Off and Holidays: Generous paid time off and holidays to help you relax and recharge. Paid Parental Leave: Paid parental leave to help you care for your new baby. Additional Benefits: A range of additional benefits, including adoption reimbursement, disability benefits, and life and accidental death insurance. Conclusion If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Lead Digital Customer Growth and Innovation Strategist role at blithequark. This is a unique opportunity to join a dynamic and fast-paced team and make a real impact on the lives of millions of people around the world. With a competitive compensation package, comprehensive benefits, and a range of training and development opportunities, this is a role that can help you achieve your career goals and reach your full potential. Apply today to take the first step towards an exciting and rewarding career at blithequark! Apply for this job