Experienced Product Management Team Lead - Customer Experience and E-commerce Solutions Development

Introduction to blithequark At blithequark, we prioritize the well-being and growth of every individual team member, fostering a community that values diversity, respect, and innovation. As a leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies, we strive to deliver exceptional customer experiences while promoting a supportive work environment. Our core values of Generosity, Respect, Innovation, Teamwork, and GRIT guide our mission to make a positive impact in the industry. About the Role We are seeking a highly skilled Product Management Team Lead to join our Customer Experience Team. As a key member of our team, you will oversee a group of Product Managers, driving the vision and strategy for various development projects that enhance customer value and increase development efficiency. Your leadership will play a crucial role in unlocking customer value, improving solution quality, and fostering a culture of innovation and collaboration. Key Responsibilities Thought Leadership: Establish and communicate a clear product vision, aligning it with company goals, market opportunities, and customer needs. Stay informed about industry trends, competitive landscape, customer feedback, and behavioral analytics to inform product strategy and enhancements. Process Definition: Improve and lead the adoption of process methodologies, including meeting cadence and execution on product teams. Define documentation standards to drive development efficiency, improve output quality, and build deeper referenceable guides on how products function. Execution & Quality: Oversee project execution, ensuring timely delivery of high-quality solutions that meet business goals and customer needs. Define success metrics for key initiatives and collaborate with the Insights team to track and analyze performance effectively. Team Leadership & Development: Mentor Product Managers, fostering their professional growth and functional expertise. Encourage innovation, collaboration, and set clear performance expectations. Actively support team members' engagement and career development, working to retain top talent. Communication & Influence: Communicate insights, strategies, progress, and outcomes effectively to senior leadership and cross-functional partners. Gather feedback to help define priorities, project scope, and requirements, and filter and communicate inputs back to the team. Requirements To be successful in this role, you should have: A Bachelor's degree in Business, Computer Science, or a related field. 5+ years of product management experience in e-commerce, retail, or a related field, working on customer-facing UI/technology products. 1+ year of experience in a product management leadership position, with a proven track record of leading and mentoring others, driving engagement, and growth. Demonstrated success in managing complex projects and adapting strategies to evolving business needs. Mastery of Agile methodologies and experience implementing best practices. Proficiency in product and project management tools (e.g., Jira, Confluence, Monday, Coda). Familiarity with web and app development processes. Strong analytical skills with a data-driven approach to decision-making, including experience with behavioral analytics and A/B testing (e.g., Google Analytics, Segment, Amplitude, Mixpanel). Preferred Qualifications Certified Scrum Product Owner (CSPO) or similar certification is a plus. What We Offer At blithequark, we provide a comprehensive range of benefits to support your well-being and career growth, including: Competitive base salary ($110,000 - $135,000 per year). Comprehensive and affordable medical, dental, vision, and voluntary life insurance options. 401(k) with up to 4% company match. Paid vacation, sick time, and holidays. Company-paid basic life insurance and long-term disability. Discounted auto, home, and pet insurance programs. Flexible Spending Account (FSA). Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP). Company-provided equipment and one-time $250 work-from-home stipend. $750 annual professional development budget. $25 monthly Grubhub credit. Company rewards and recognition program. Work Environment and Culture At blithequark, we value work-life balance, encouraging a healthy separation between your professional and personal life. We support growth through continuous learning, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. We also give back to the community through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more. How to Apply If you are a motivated and experienced product management professional looking to lead a team and drive customer experience initiatives, please apply to this role. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs. Additional Details Remote employees are expected to work in a distraction-free environment, and applicants must be currently authorized to work in the U.S. on a full-time basis. blithequark is an Equal Opportunity Employer, and we conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. Apply for this job