**Lead Aviation Customer Service Agent - Denver International Airport**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? Look no further! arenaflex is seeking a highly motivated and experienced Lead Aviation Customer Service Agent to join our team at Denver International Airport (DEN). As a key member of our customer service team, you will play a vital role in ensuring that our airport's passengers receive the highest level of service and support. **About arenaflex** arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to fostering a workplace culture that celebrates individuality and promotes a sense of belonging among our team members. With a workforce of over 11,000 talented individuals, we are proud to be a leader in the aviation industry. Our airport is a hub of activity, with over 30,000 employees and millions of passengers passing through our gates every year. **What We Offer** As a Lead Aviation Customer Service Agent with arenaflex, you can expect a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our benefits include: * Competitive salary range of $29-$33/hour, based on education and experience * Generous benefits package, including four medical plans, dental, vision insurance, pension plan, and 457(b) retirement plan * Paid time off (PTO) and 12 paid holidays * Yearly merit increase and opportunities for career advancement * Employee assistance program, employee volunteer program, and tuition reimbursement * EcoPass for unlimited free RTD bus/train rides * Opportunities for professional development and training **Job Responsibilities** As a Lead Aviation Customer Service Agent, you will be responsible for delivering exceptional service to our airport's passengers. Your primary duties will include: * Supporting the Aviation Customer Service Supervisor team with operational duties, such as scheduling breaks and developing shift bids * Assisting agents and customers in our Federal Inspection Service (FIS) facility, at the Information Booths, and through our Customer Relations Center * Providing meet and greet concierge-style services to VIP guests arriving and departing Denver International Airport * Serving as a resource to the Supervisors and Agents, making recommendations for improved efficiencies and policies and procedures * Conducting daily briefings, resolving problems, and promoting teamwork in the absence of a Supervisor * Serving as a liaison with internal and external stakeholders during special events, weather, and emergency situations * Making in-the-moment operational decisions to support agents, including determining work priorities, position assignments, and breaks * Resolving problems encountered during daily operations and determining appropriate solutions * Helping support operational communication distribution and acting as a Customer Service Representative at DEN meetings and events as needed * Conducting deliveries and maintaining inventory of supplies at Information Booths * Mentoring new team members and actively involved in training and onboarding **Requirements** To be successful in this role, you will need: * Four years of customer service experience working in an airline, airport, service, hotel, or hospitality industry * Proficiency in using Microsoft Outlook, Microsoft Word, and Microsoft Excel * Strong oral communication skills and bilingual abilities (German, Spanish, or Mandarin a plus) * Availability requirements: schedule flexibility, with the ability to work evenings, weekends, and holidays * Position participates in operational shift & vacation bid, with the ability to extend and change shifts with short notice based on unusual/emergency operations **Preferred Qualifications** * Experience working in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders * Ability to work in a dynamic and ever-changing environment, with a focus on customer satisfaction and service excellence **What We're Looking For** We're looking for a highly motivated and experienced customer service professional who is passionate about delivering exceptional experiences. If you're a team player with a positive attitude, a focus on successful customer engagement, and a commitment to excellence, we want to hear from you! **How to Apply** If you're ready to take your career to new heights, apply now! arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who are passionate about delivering exceptional customer service. Apply Job! **Application Deadline** This position is expected to stay open until 11/11/2024. Please submit your application as soon as possible and no later than 11:59pm on 11/10/2024 to ensure consideration. **FBI Background Check** FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. **Snow/Emergency Duties** Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts. **About Everything Else** Job Profile CC3226 Aviation Customer Service Agent Lead To view the full job profile, including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $24.11 - $36.17 Starting Pay $29- $33/hour based on education and experience Agency Denver International Airport Assessment Requirement Customer Service Agent: Non-Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days' notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #SeeYourselfHere Apply for this job