Virtual Customer Support Associate – Remote

Remote, USA Full-time Posted 2025-03-13



Virtual Customer Support Associate – Remote




Job Summary


Job Type: Full-time


Salary: Competitive hourly rate


Company: XYZ Solutions


Location: Remote


Benefits: Health insurance, Paid time off, Flexible work hours, Professional development opportunities


Job Description


XYZ Solutions is seeking a dedicated and customer-focused Virtual Customer Support Associate to join our team. As a remote position, this role offers the flexibility to work from anywhere while providing exceptional support to our valued customers. The ideal candidate will have strong communication skills, a problem-solving mentality, and a passion for helping others.


Requirements



  • Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multitask, prioritize, and manage time effectively

  • High school diploma or equivalent; college degree preferred


Responsibilities



  • Manage large amounts of incoming calls and emails

  • Identify and assess customers? needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution



  • Apply Job!

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