Guest Relations Supervisor

Job Summary of Guest Relations Supervisor:

Hilton has always stayed ahead of the competition by introducing new ideas, delivering quality service and consistently achieving success. To continue this tradition, they are in the process of finding a Guest Relations Supervisor.

Responsibilities of Guest Relations Supervisor:
? Ensures the smooth running of front desk activities.
? Offers guidance, supervision, and assistance to maintain a consistent level of customer service.
? Delegates tasks and educates team members on their job. Observes the flow of people in the lobby and makes necessary adjustments to staffing.
? Resolves customer complaints.
? Manages, monitors, and assesses employee workloads and work quality on a regular basis.

Specifically, we look for demonstration of these Values:
? Hospitality - We're passionate about delivering exceptional guest experiences.
? Integrity - We do the right thing, all the time.
? Leadership - We're leaders in our industry and in our communities.
? Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions.
? Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following
? key attributes: Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

Benefits of Guest Relations Supervisor:
? For years, Hilton has been offering first-class lodging, top-quality services, and great value to cater to the needs of business and pleasure seekers alike.
? Hilton is committed to offering outstanding guest services across its diverse properties, as it has done since its inception.
? Every day, our team comes together to share the joy of hospitality with everyone we encounter, seeking to fill the world with the light and warmth of our mission.

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