Customer Support Specialist (Remote Eligible in UK)
Employer Industry: Technology (SaaS)
- Why consider this job opportunity...
- Employer-paid Private Medical and Dental, with additional costs for family members
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Lucrative Employee Stock Purchase Program (15% discount)
- 25 days paid Holiday + Bank Holidays + Flexible Time Away Program
- Opportunities for professional growth and development, including access to Udemy online courses
- Teleworking options from any registered location in the UK
- What to Expect (Job Responsibilities):
- Become Smartsheet Product Certified and handle customer cases over email, phone, and chat
- Aim to exceed performance goals in customer satisfaction, quality assurance, and attendance
- Partner with leaders to achieve team goals
- Become an expert in a specific product area and deliver 1:1 live training to customers
- Contribute to team projects and provide thoughtful feedback on processes and leadership
- What is Required (Qualifications):
- Fluent in English, both verbal and written
- Excellent phone manner and strong writing skills
- Experience in a customer-facing role
- Technical support experience in a SaaS environment
- Legally eligible to work in the UK on an ongoing basis
- How to Stand Out (Preferred Qualifications):
- Experience in a role that requires problem-solving and providing outstanding customer support
- Background in training or coaching customers on software products
- Familiarity with project management or workflow automation tools
#Technology #CustomerSupport #RemoteWork #ProfessionalDevelopment #InclusiveWorkplace
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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