Customer Support Scheduling App

Remote, USA Full-time Posted 2025-07-28

This role will be supporting a digital app on Shopify which gives customers online calendars for services. What started as an idea has grown into a trusted app for bookings. We have over 20K installs in 40+ countries.

The app has global reach and we are a global team! We're looking for a Customer Support Associate that can help with responding to customer inquiries by chat app and email, guiding customers to help articles, coordinating with me (co-founder) on the top issues, and setting customer expectations. Business Hour would be USA timezones (8am - 6pm ET). We don't need support all day, just for a few hours throughout the day can work, can manage a schedule with you and add more hours from there

Skills

Written Communication to respond to customers, guide them towards the solution, and set expectations on fixes

Communicate internally to escalate issues

Proven experience in a customer support role, preferably with ability to capture customer reviews

Have a positive, friendly tone that is also understanding when customers are frustrated

Dependability to conduct your work on time and on schedule

Expertise with Shopify sites, how to use the orders and checkout

Communicating issues to the team using Intercom, Trello or Email

Team

Small team of 5, remote

Use Email & WhatsApp to chat, Trello to organize issues, and Intercom to communicate to customers

Apply Job!

Apply for the Job

Customer Support Scheduling App

Similar Remote Jobs

Customer Support Scheduling App

Entry Level Staff Accountant

Remote Infra Project manager

Fully Remote Sales Person

Data Entry Specialist/Customer Service

Entry Level Automation Tester

(Remote) Client Travel Representative

Remote Customer Service Representative

Customer Service Representative- Remote

CDL Bus Driver (Part-Time)

Remote! $21-$24 Licensed Healthcare Agent (Must have a valid NPN #)

Remote FedEx Jobs No Experience

Child support services call center agent

Operations Services Representative

Mentor Program Coordinator (Foster Teens and Young Adults)

Non Phone Work from Home Jobs ? Join Our Team for Flexibility and Growth

Work-From-Home Virtual Assistant Jobs

Access Services Evening Associate

DoorDash Hiring for Software Engineer, Frontend (All Teams) at New York, NY

Work From Home Job ? Remote Delta Airlines Jobs with Flight Benefits