IT Desktop Support Engineer

Job Title: IT Desktop Support Engineer Location: Remote – USA Position Overview: We are seeking a skilled IT Desktop Support Engineer with a minimum of 5 years of hands-on experience in SharePoint Administration to join our remote IT team. The ideal candidate will provide comprehensive desktop support services to end-users, manage SharePoint environments, and ensure the smooth operation of IT systems. This role requires strong technical expertise, problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. Key Responsibilities: - Provide remote desktop and application support to users across the organization. - Install, configure, and troubleshoot hardware, software, and network issues on Windows and macOS environments. - Manage and maintain SharePoint environments, including user access, permissions, workflows, and content management. - Support and troubleshoot Office 365 applications, Teams, Outlook, and related Microsoft technologies. - Perform regular system updates, patches, and security monitoring. - Maintain IT asset inventory and ensure compliance with company policies and security standards. - Document technical procedures, knowledge base articles, and support processes. - Collaborate with other IT teams to resolve escalated issues and contribute to continuous improvement initiatives. - Provide end-user training and support for new technologies and systems. Job Requirements: - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). - Minimum 8 years of experience administering Microsoft SharePoint (on-premises and/or SharePoint Online). - 3+ years of experience providing Tier 2/Tier 3 IT desktop support in a corporate environment. - Expertise in SharePoint site creation, permissions management, workflows, and document libraries. - Strong knowledge of Microsoft 365 ecosystem (Teams, Exchange Online, OneDrive, Intune). - Proficiency with Windows 10/11, Active Directory, and basic PowerShell scripting. - Familiarity with endpoint management tools (e.g., SCCM, Intune, JAMF). - Solid understanding of network fundamentals (TCP/IP, DNS, VPN, DHCP). - Excellent troubleshooting and problem-resolution skills. - Strong customer service orientation and communication skills. - Ability to work independently in a remote environment. - Highly organized with attention to detail and documentation. - Ability to manage multiple priorities in a fast-paced setting. We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. Apply tot his job