Experienced Customer Service Representative - Equipment Repair Coordination at blithequark

Join the blithequark Team: Elevating Customer Experience in Digital Technologies At blithequark, a pioneering leader in digital technologies, we're committed to delivering exceptional customer experiences through innovative solutions and outstanding service. As a key player in our customer service team, you'll be instrumental in ensuring our customers receive top-notch support for their equipment repairs. We're seeking a skilled and dedicated Customer Service Representative to join our dynamic team in Bartlesville, OK. About the Role As a Customer Service Representative at blithequark, you'll be the primary point of contact for customers, repair technicians, manufacturing, and logistics personnel to coordinate equipment repairs. Your expertise and attention to detail will be crucial in driving customer satisfaction, improving processes, and contributing to the overall success of our service operations. Key Responsibilities Oversee customer repair requests from initiation to completion, ensuring timely and effective resolution. Collaborate with Repair Technicians to schedule and prioritize customer repairs, optimizing resource allocation and minimizing downtime. Verify the accuracy of invoices and facilitate timely dispatch to customers, maintaining transparency and trust. Generate reports and analyze data to identify trends and opportunities for process improvements, driving productivity and efficiency gains. Participate in and/or lead initiatives aimed at enhancing service delivery, meeting or exceeding customer expectations and internal service goals. Essential Qualifications and Skills To excel in this role, you'll need: A Bachelor's Degree and 2 to 5 years of customer service experience, or a combination of education and experience that demonstrates your ability to handle complex customer interactions. A proven track record of attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment. A team-oriented mindset with a self-starting attitude, capable of working independently and collaboratively as needed. The ability to pass a background check and drug screen, ensuring a safe and secure working environment. Preferred Qualifications A Bachelor's Degree is preferred, indicating a strong foundation in customer service principles, communication, and problem-solving. Previous experience in a similar industry or role, with a deep understanding of equipment repair coordination and customer service best practices. What You'll Gain At blithequark, we're committed to your growth and development. As a Customer Service Representative, you'll have opportunities to: Develop your skills in customer service, communication, and problem-solving, enhancing your career prospects. Contribute to process improvements and service enhancements, driving positive change and innovation. Work with a talented team of professionals who share a passion for delivering exceptional customer experiences. Enjoy a stable and rewarding career with a pioneering leader in digital technologies. Work Environment and Culture blithequark values its employees and strives to create a positive and inclusive work environment. As a member of our team, you can expect: A dynamic and supportive workplace culture that encourages collaboration and teamwork. A day shift schedule (Monday - Friday, 7:00 a.m. to 3:30 p.m.), providing a healthy work-life balance. A competitive hourly rate ($20-$25/hour) and a comprehensive benefits package, including dental, health, and vision insurance, as well as paid time off. Compensation and Benefits We offer a competitive compensation package that includes: An hourly rate of $20-$25, reflecting your experience and qualifications. A comprehensive benefits package, including dental, health, and vision insurance. Paid time off, allowing you to recharge and maintain a healthy work-life balance. Ready to Join the blithequark Team? If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply. As a Customer Service Representative at blithequark, you'll be an integral part of our service operations, driving customer satisfaction and contributing to our continued success. Please submit your application, and we'll be in touch to discuss your qualifications further. Don't forget to grant us permission to text you regarding your application - it's a great way to stay informed about the status of your application! Apply for this job