Immediate Hiring: Remote Call Center Representative - Customer Engagement and Appointment Scheduling Specialist
About American Home Design, Inc. At American Home Design, Inc., we pride ourselves on being a leading provider of home improvement solutions, with a rich history spanning over 45 years. Our commitment to exceptional customer service and quality workmanship has earned us an A rating with the Better Business Bureau and numerous accolades, including the BBB Torch Award for ethical commerce and Top Workplace Winner in 2024. As a company, we value our employees and strive to create a supportive and inclusive work environment that fosters growth and development. Job Summary: We are seeking highly motivated and results-driven Remote Call Center Representatives to join our team. As a key member of our sales team, you will be responsible for scheduling appointments with potential customers who have shown interest in our products. If you are a pleasant and persuasive individual with excellent communication skills, a strong work ethic, and a passion for sales, we encourage you to apply for this exciting opportunity. Key Responsibilities: As a Remote Call Center Representative, your primary responsibilities will include: Make 25-35 outbound calls each hour to prospects by telephone to schedule appointments. Utilize our scripts to engage, excite, and persuade homeowners on why they should get more information. Overcome objections with provided rebuttals. Maintain a positive, can-do attitude in the face of rejection. Reach and exceed weekly and monthly appointment goals. Make notes in our CRM regarding your conversations. Requirements: To be successful in this role, you will need to possess the following qualifications and skills: Essential Qualifications: 2 years of sales experience. 1 year of experience in a Call Center environment. Be proficient navigating multiple browser tabs and troubleshooting computer issues as they arise. Previous home improvement experience is a plus! Preferred Qualifications: Professional and personable attitude. Energetic, enthusiastic, outgoing personality. Active listener. A written and conversational communicator. Persuasive and influential. Able to solve problems using critical thinking and logic. Self-motivated, directed, and driven. Resilient to rejection and able to overcome obstacles and objections with a smile. Adaptable, teachable, and willing to learn and keep on learning. Benefits: As a Remote Call Center Representative with American Home Design, Inc., you can expect to enjoy a range of benefits, including: Work from the comfort of your home. Uncapped bonus opportunity. Paid professional training. Health Insurance, Life Insurance, Dental / Vision Insurance (Full-Time Employees). Paid Time Off and Holiday pay. 401(k) with a company match. Opportunity for growth within the company. Work Environment and Company Culture: As a remote employee, you will be part of a dynamic and supportive team that values collaboration, innovation, and customer satisfaction. Our company culture is built on a foundation of trust, respect, and open communication, and we strive to create a work environment that is inclusive, diverse, and fun. How to Apply: If you are a motivated and results-driven individual with a passion for sales and customer engagement, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. Please visit our website to submit your application and join our friendly team. We Look Forward to Hearing from You! At American Home Design, Inc., we are committed to creating a workplace that is inclusive, diverse, and fun. We believe that our employees are our greatest asset, and we strive to provide a work environment that is supportive, challenging, and rewarding. If you are a motivated and results-driven individual with a passion for sales and customer engagement, we encourage you to apply for this exciting opportunity. Apply for this job