**Experienced Full Stack Remote Call Center Representative – Customer Service, Technical Support, and Sales**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic and forward-thinking company? Do you have excellent communication and problem-solving skills, and are you passionate about delivering exceptional customer experiences? If so, we encourage you to apply for our Experienced Full Stack Remote Call Center Representative position. **About Us** At MCI, a leading provider of business process outsourcing and IT services, we are committed to helping our clients take on their CX and DX challenges differently. Our team of experts delivers industry-leading solutions that drive exceptional experiences and optimal performance. With a strong focus on innovation, customer satisfaction, and employee growth, we are a great place to build a career. **Job Overview** As an Experienced Full Stack Remote Call Center Representative, you will be responsible for handling inbound customer inquiries, troubleshooting basic technical issues, and assisting customers with adding or removing products and services. You will work in a fast-paced environment, interacting with customers from coast to coast, and will be expected to develop your skills and grow with our team. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues * Utilize systems and technology to complete account management tasks * Recognize sales opportunities and apply sales skills to upgrade * Explain and position products and processes with customers * Appropriately escalate customer dissatisfaction with managerial team * Ensure first call resolution through problem-solving and effective call handling * Develop and maintain a deep understanding of our products and services * Collaborate with colleagues to achieve team goals and objectives * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words per minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus **Preferred Qualifications** * Previous experience in a call center or customer service role * Knowledge of sales and marketing principles * Familiarity with CRM software and other customer service tools * Experience working in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Ability to work independently and as part of a team **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong customer service skills and a customer-focused attitude * Ability to learn and adapt quickly to new systems and processes * Strong team orientation and ability to collaborate with colleagues * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** At MCI, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including: * Ongoing training and development to enhance skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to industry-leading tools and technologies **Work Environment and Company Culture** Our remote call center is a dynamic and fast-paced environment that requires strong communication and problem-solving skills. We are a customer-focused organization that values teamwork, innovation, and employee growth. Our company culture is built on the principles of: * Customer satisfaction and loyalty * Employee engagement and development * Innovation and continuous improvement * Collaboration and teamwork * Integrity and ethics **Compensation, Perks, and Benefits** We offer a competitive salary and a range of benefits, including: * Comprehensive medical, dental, and vision coverage * Paid time off and holidays * Variable bonus and contest incentives * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Recognition and rewards for outstanding performance **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Conditions of Employment** All MCI locations require: * Must be authorized to work in the country where the job is based * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results * Must be willing to submit to drug screening. Job offers are contingent on drug screening results **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Equal Opportunity Employer** At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. **About MCI** MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for our Experienced Full Stack Remote Call Center Representative position. Please submit your application today and join our team of experts in delivering industry-leading solutions that drive exceptional experiences and optimal performance. Apply for this job