**Experienced UX Research Lead – Digital Health and Wellness Product Development**

We are seeking an exceptional UX Research Lead to join our team at Workwarp, a multi-product tech platform developing innovative mobile apps focused on health and well-being. With a combined audience of over 60 million monthly active users, our portfolio includes successful companies like Flo, Simple, Zing, and more. As a UX Research Lead, you will play a critical role in driving insights that influence critical business decisions across product development, growth marketing, and overall strategy. **About Us** At Workwarp, we believe that research is the foundation of understanding and meeting our users' needs. Our mission is to create products that improve lives, and we're looking for a talented UX Research Lead to help us achieve this goal. With a strong focus on digital health and wellness, we're at the forefront of industry developments, and our rapid portfolio growth has been fueled by a recently raised $100 million Series B round led by VNV Global. **The Role** As the lead researcher, you will be responsible for leading the research function at Simple, driving insights that influence critical business decisions across product development, growth marketing, and overall strategy. This is a highly cross-functional role that will help democratize research across the entire company, ensuring that data and insights are fully integrated into every decision-making process. **Key Responsibilities** * **Proactively Understand Current and Future Customers**: You will lead initiatives to gather deep insights into both current customer behaviors and future customer needs. Your research will ensure the business stays ahead of evolving trends by providing valuable, data-driven insights that shape product strategy, marketing, and growth efforts. * **Democratize Research Across the Business**: One of your key goals will be to make research accessible across all teams, fostering a culture of data-driven decision-making. You will empower cross-functional teams, including product, growth, and marketing, to use research effectively in their respective areas, ensuring all decisions are rooted in a solid understanding of customer insights. * **Ensure Speed and Quality in Research Delivery**: You will be responsible for maintaining high standards in both the speed and quality of research. Implement processes to ensure that research outputs are delivered in a timely manner while maintaining the rigor necessary to produce meaningful and actionable insights. * **Identify Trends and Evaluate the Impact of Decisions**: You will lead research initiatives that assess how past decisions have impacted the business and evaluate future trends in the health and wellness space. Your work will inform strategic choices that drive long-term success, ensuring the business stays at the forefront of industry developments. * **Lead and Manage the Research Team**: As research lead, you will oversee the research team's roadmap and manage projects from concept to completion. You will lead the team, ensuring alignment with company objectives, and mentor team members to help them grow and excel in their roles. * **Analyze Key Metrics (NPS, CSAT, etc.)**: You will oversee the analysis of key customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT), and introduce new metrics as needed along with the product team. **Requirements** * **5+ years of experience leading research teams**, with a proven track record of driving cross-functional research initiatives in digital health, AI, consumer technology, or related fields. * **Strong expertise in both qualitative and quantitative research methods**, with a focus on behavior change, user experience, and personalized interventions. * **Experience working with product, marketing, and growth teams** to turn research insights into actionable strategies that drive both user retention and acquisition. * **Demonstrated success in translating research into impactful decisions** that improve user engagement, product outcomes, and business growth. * **Familiarity with AI, machine learning, and digital health technologies**, especially in the context of personalized user experiences and behavior change. **Why Join Us?** * **Work on a product that improves lives**: Join a team that's passionate about creating products that make a real difference in people's lives. * **Join a team at the cutting edge of AI and health**: Be part of a team that's pushing the boundaries of what's possible in digital health and wellness. * **Enjoy Mediterranean living in Limassol**: Experience the beauty and charm of Limassol, with its rich history, stunning beaches, and vibrant culture. * **Competitive compensation and growth opportunities**: Enjoy a competitive salary and benefits package, with opportunities for growth and development. **Perks and Benefits** * **Open-minded teams, a welcoming and inclusive company culture**, plus the opportunity to make a real difference with a game-changing health tech product. * **Remote or hybrid work opportunities**: Enjoy the flexibility to work from anywhere, or choose a hybrid arrangement that suits your needs. * **The equipment you need to be happy and productive**: We'll provide you with the latest technology and tools to help you succeed. * **A premium SIMPLE subscription**: Enjoy access to our flagship product, with all its features and benefits. * **21 days annual leave, plus bank holidays**: Take time off to relax, recharge, and enjoy the things you love. * **Support to learn English, should you need (or want) to**: We're committed to helping you develop your skills and knowledge. * **Flexible hours**: We focus on your results, not how long you spend at your desk. **Take the Next Step** Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job