Experienced Technical Support and Customer Service Representative for Remote Work Opportunities with blithequark

Introduction to blithequark At blithequark, we are committed to fostering a people-first, inclusive culture that values diversity, equity, and belonging. As a forward-thinking global organization, we have been recognized for our exceptional work environment, earning awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We are dedicated to helping the world's best-known brands improve their businesses through outstanding customer experiences and tech-powered innovation. With a team of over 440,000 game-changers around the globe, we are passionate about providing exceptional customer service experiences and are now looking for talented individuals to join our purpose-driven team. About the Role We are seeking an experienced Technical Support and Customer Service Representative to join our team in a remote work capacity. As a key member of our customer service team, you will be responsible for providing inbound customer support, resolving technical issues, and delivering expert customer experiences. If you are a motivated and compassionate individual with a strong focus on building customer relationships, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables Offer additional products and/or services to customers Deliver expert customer experiences with a smile Qualifications and Requirements To be successful in this role, you will need to possess a combination of skills, integrity, knowledge, and genuine compassion. The essential qualifications for this position include: Strong focus on building customer relationships 1+ year of customer service experience Technical support experience preferred A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence Preferred Qualifications In addition to the essential qualifications, we prefer candidates with: Familiarity with iOS and/or MacOS, or comparable technology Experience working in a remote or virtual team environment Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we provide real career growth potential and opportunities for advancement. Benefits and Perks As a valued member of our team, you will be eligible for a range of benefits and perks, including: Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match Paid PTO and holidays Medical, dental, and vision insurance Comprehensive Employee Assistance Program (EAP) Health and wellness programs Mentorship programs Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and diverse work environment. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. Diversity, Equity, and Inclusion We are dedicated to fostering a culture of diversity, equity, and inclusion, where all employees feel valued, respected, and empowered to contribute their best work. We believe that our differences are what make us stronger, and we are committed to creating a workplace where everyone can thrive. How to Apply If you are a motivated and compassionate individual who is passionate about providing exceptional customer service experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Equal Employment Opportunity blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. Conclusion Join our team of game-changers at blithequark and start your journey to a rewarding and challenging career. With our commitment to diversity, equity, and inclusion, and our focus on providing exceptional customer service experiences, we are the perfect place for you to grow and develop your skills. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." Apply for this job