**Experienced Tagalog-English Bilingual Healthcare Customer Service Representative – Remote Opportunity in California**

Are you a compassionate and skilled customer service professional with a passion for delivering exceptional care to patients in need? Do you possess a strong background in healthcare and a fluency in both Tagalog and English? If so, we invite you to join the dynamic team at blithequark as a Tagalog-English Bilingual Healthcare Customer Service Representative. This is a unique opportunity to work remotely from California and make a meaningful difference in the lives of our patients while advancing your career in a supportive and inclusive environment. **About blithequark** blithequark is a leading healthcare organization dedicated to providing high-quality patient care and innovative solutions to the ever-evolving healthcare landscape. Our mission is to empower patients, families, and caregivers with the knowledge, resources, and support they need to navigate the complexities of healthcare. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates the unique perspectives and experiences of our team members. **Key Responsibilities:** As a Tagalog-English Bilingual Healthcare Customer Service Representative at blithequark, you will be responsible for: * Providing exceptional customer service to patients, families, and caregivers through phone, email, and chat support * Responding to and resolving patient inquiries, concerns, and complaints in a timely and empathetic manner * Collaborating with healthcare professionals to ensure accurate and timely communication of patient information * Utilizing strong problem-solving skills to resolve complex patient issues and escalate concerns to senior team members as needed * Maintaining accurate and up-to-date patient records and documentation * Participating in ongoing training and professional development to enhance knowledge and skills in healthcare customer service * Adhering to blithequark's policies, procedures, and standards of care **Essential Qualifications:** * 2+ years of experience in healthcare customer service or a related field * Fluency in both Tagalog and English (written and verbal) * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Basic computer skills and proficiency in Microsoft Office applications * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred **Preferred Qualifications:** * Experience working in a healthcare setting or with patients with diverse backgrounds and needs * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) * Bilingualism in additional languages (e.g., Spanish, Chinese, Vietnamese) * Experience with electronic health records (EHRs) or other healthcare software systems * Strong analytical and problem-solving skills **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with healthcare professionals * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive patient information * Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook) * Strong time management and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to supporting the growth and development of our team members. As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will have access to: * Ongoing training and professional development opportunities to enhance your knowledge and skills in healthcare customer service * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth within the organization * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture:** blithequark is a remote-friendly organization that values flexibility and work-life balance. As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will have the opportunity to work from the comfort of your own home or a designated remote workspace. Our company culture is built on the principles of diversity, equity, and inclusion, and we strive to create a workplace environment that is welcoming and inclusive of all team members. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching and retirement savings plan * Paid time off and holidays * Opportunities for professional growth and development * Flexible work arrangements and remote work options **Conclusion:** If you are a compassionate and skilled customer service professional with a passion for delivering exceptional care to patients in need, we invite you to join the dynamic team at blithequark as a Tagalog-English Bilingual Healthcare Customer Service Representative. This is a unique opportunity to work remotely from California and make a meaningful difference in the lives of our patients while advancing your career in a supportive and inclusive environment. Apply now to take the first step towards a rewarding and challenging career with blithequark! Apply for this job