**Experienced Tagalog-English Bilingual Healthcare Customer Service Representative – Remote Opportunity in California**

Are you a compassionate and skilled customer service professional with a passion for delivering exceptional care to patients and families? Do you possess a strong command of both Tagalog and English languages? Are you looking for a remote opportunity that offers flexibility, growth, and a chance to make a meaningful impact in the healthcare industry? If so, we invite you to join blithequark as a Tagalog-English Bilingual Healthcare Customer Service Representative. **About blithequark** blithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is committed to delivering high-quality services that meet the unique needs of our patients and families. As a remote employee of blithequark, you will be part of a dynamic and supportive team that values diversity, inclusivity, and work-life balance. **Job Summary** As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to patients and families in the Tagalog language. You will be the primary point of contact for patients and families, responding to their inquiries, concerns, and needs in a timely and empathetic manner. Your primary goal will be to ensure that patients and families receive the highest level of care and support, while also promoting the values and mission of blithequark. **Key Responsibilities** * Respond to patient and family inquiries, concerns, and needs in the Tagalog language via phone, email, and chat * Provide accurate and timely information about blithequark's services, policies, and procedures * Resolve patient and family complaints and concerns in a fair and compassionate manner * Collaborate with healthcare teams to ensure seamless communication and coordination of care * Maintain accurate and up-to-date records of patient interactions and concerns * Participate in ongoing training and education to enhance language skills and knowledge of healthcare services * Adhere to blithequark's policies, procedures, and standards of care **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * 2+ years of experience in customer service or healthcare-related field * Strong command of both Tagalog and English languages, with the ability to communicate effectively in both languages * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong attention to detail and accuracy in record-keeping and data entry * Ability to maintain confidentiality and handle sensitive patient information **Preferred Qualifications** * Experience working in a healthcare setting or with patients and families * Knowledge of healthcare policies, procedures, and regulations * Certification in customer service or a related field * Bilingual or multilingual skills in additional languages * Experience working in a remote or virtual environment **Skills and Competencies** * Strong language skills in Tagalog and English, with the ability to communicate effectively in both languages * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong attention to detail and accuracy in record-keeping and data entry * Ability to maintain confidentiality and handle sensitive patient information * Strong analytical and critical thinking skills * Ability to work independently and as part of a team * Strong adaptability and flexibility in a rapidly changing environment **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development in a dynamic and supportive team * Ongoing training and education to enhance language skills and knowledge of healthcare services * Collaborative and inclusive work environment that values diversity and inclusivity * Flexible work arrangements and remote work options * Access to blithequark's employee benefits, including health insurance, retirement plan, and paid time off **Work Environment and Company Culture** * blithequark is a remote-friendly organization that values flexibility and work-life balance * Our team is dedicated to delivering exceptional patient care and promoting a culture of compassion, empathy, and respect * We are committed to diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees * Our team is passionate about making a meaningful impact in the healthcare industry and improving the lives of patients and families **Compensation, Perks, and Benefits** * Competitive salary and benefits package * Flexible work arrangements and remote work options * Ongoing training and education to enhance language skills and knowledge of healthcare services * Access to blithequark's employee benefits, including health insurance, retirement plan, and paid time off * Opportunities for professional growth and development in a dynamic and supportive team **How to Apply** If you are a motivated and compassionate customer service professional with a passion for delivering exceptional care to patients and families, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you and exploring how you can join our team at blithequark. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and strive to promote diversity, equity, and inclusion in all aspects of our organization. Apply for this job