**Experienced Tagalog-English Bilingual Healthcare Customer Service Representative – Remote Opportunity in California**

Are you a compassionate and skilled customer service professional with a passion for delivering exceptional care to patients and families? Do you possess a strong command of both Tagalog and English languages, with a deep understanding of cultural nuances and communication styles? If so, we invite you to join blithequark's dynamic team as a Tagalog-English Bilingual Healthcare Customer Service Representative. In this remote role, you will have the opportunity to work from the comfort of your own home, while making a meaningful impact on the lives of our patients and their loved ones. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering high-quality patient care and exceptional customer experiences. Our team of passionate professionals is committed to making a positive difference in the lives of our patients, families, and communities. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates the unique perspectives and experiences of our employees. **Job Summary** As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to patients and families, while navigating complex healthcare systems and resolving issues in a timely and compassionate manner. You will work closely with our healthcare professionals, patients, and families to ensure seamless communication, resolve complaints, and provide support and guidance throughout the care journey. **Key Responsibilities** * Respond to patient and family inquiries via phone, email, and chat, providing empathetic and culturally sensitive support * Resolve customer complaints and issues in a timely and professional manner, escalating complex cases to senior team members as needed * Collaborate with healthcare professionals to ensure accurate and timely communication of patient information and care plans * Provide education and support to patients and families on healthcare services, benefits, and policies * Maintain accurate and up-to-date records of customer interactions, including complaints and resolutions * Participate in ongoing training and professional development to enhance language skills, cultural competence, and customer service expertise * Work collaboratively with cross-functional teams to achieve business objectives and improve customer satisfaction **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree in a related field (e.g., healthcare, customer service, communications) preferred * 2+ years of experience in customer service, healthcare, or a related field * Strong command of both Tagalog and English languages, with the ability to communicate effectively in writing and verbally * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other software applications as required **Preferred Qualifications** * Experience working in a healthcare setting, including hospitals, clinics, or insurance companies * Certification in customer service, healthcare, or a related field (e.g., Certified Customer Service Representative, Certified Medical Assistant) * Bilingual or multilingual skills in additional languages * Experience working with diverse patient populations, including those with limited English proficiency * Familiarity with electronic health records (EHRs) and other healthcare software applications **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build rapport with patients, families, and healthcare professionals * Excellent problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions * Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong cultural competence and awareness, with the ability to communicate effectively with patients and families from diverse backgrounds * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other software applications as required **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to investing in the growth and development of our employees. As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will have access to: * Ongoing training and professional development opportunities to enhance language skills, cultural competence, and customer service expertise * Mentorship and coaching from experienced team members and leaders * Opportunities for career advancement and professional growth within the company * A comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays * A dynamic and supportive work environment that values diversity, equity, and inclusion **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. At blithequark, we value: * Diversity, equity, and inclusion, with a commitment to creating a workplace culture that values and celebrates the unique perspectives and experiences of our employees * Collaboration and teamwork, with a focus on building strong relationships with patients, families, and healthcare professionals * Innovation and creativity, with a commitment to delivering high-quality patient care and exceptional customer experiences * Professional growth and development, with a focus on investing in the skills and competencies of our employees **Compensation, Perks, and Benefits** As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will be eligible for a competitive salary and benefits package, including: * A comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays * A dynamic and supportive work environment that values diversity, equity, and inclusion * Opportunities for career advancement and professional growth within the company * Ongoing training and professional development opportunities to enhance language skills, cultural competence, and customer service expertise * A flexible and remote work arrangement, with the ability to work from the comfort of your own home **How to Apply** If you are a motivated and compassionate customer service professional with a passion for delivering exceptional care to patients and families, we invite you to apply for the Tagalog-English Bilingual Healthcare Customer Service Representative role at blithequark. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the position. We look forward to hearing from you! Apply for this job