**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**
At arenaflex, we're on a mission to revolutionize the way people interact with technology and access essential services. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users and helping us achieve our vision of a more connected and efficient community. **About arenaflex** arenaflex is a leading provider of innovative solutions for the modern world. Our team of experts is dedicated to developing cutting-edge technologies that make a real difference in people's lives. With a strong focus on customer satisfaction and a passion for excellence, we're committed to delivering exceptional results and exceeding expectations. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and collaborative team. In this role, you'll provide critical assistance to our users, troubleshooting and resolving issues with our mobile application, and helping us maintain the highest level of customer satisfaction. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, you'll be responsible for: * Providing Tier I support and customer assistance for our myColorado mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with our team to resolve complex issues and improve our services * Providing exceptional customer service and support to our users **Minimum Qualifications** To be considered for this role, you'll need: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Substitutions** We'll consider the following substitutions for the required education and experience: * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications **Preferred Qualifications** While not required, we're looking for candidates with: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **Work Schedule** As a remote worker, you'll have the flexibility to work from anywhere in Colorado. Our training schedule will be Monday through Friday, 9 AM to 6 PM, for three weeks. After training, you'll work a permanent schedule of Tuesday through Saturday, 9 AM to 6 PM. **Benefits** As a member of our team, you'll enjoy: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible work schedule and remote work options * Access to cutting-edge technologies and tools * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about technology and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you! Work Environment and Company Culture At arenaflex, we're committed to creating a work environment that's inclusive, collaborative, and supportive. Our team is passionate about innovation, customer satisfaction, and excellence, and we're looking for like-minded individuals to join us on this journey. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and collaborative team. Career Growth Opportunities and Learning Benefits We're committed to helping our employees grow and develop their careers. As a member of our team, you'll have access to: * Regular training and development opportunities * Mentorship and coaching from experienced professionals * Opportunities for career advancement and professional growth * Access to cutting-edge technologies and tools * Recognition and rewards for outstanding performance Compensation, Perks, and Benefits We offer a competitive compensation and benefits package, including: * Competitive salary and benefits package * Flexible work schedule and remote work options * Access to cutting-edge technologies and tools * Recognition and rewards for outstanding performance * Opportunities for career growth and professional development How to Apply If you're passionate about technology and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you! Apply Job! Apply for this job