**Experienced Customer Service Associate – Delivery Station Support Specialist at arenaflex**

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences. As a key member of our team, you'll play a vital role in ensuring that our customers receive their packages on time, as promised. As a Delivery Station Customer Service Associate, you'll be the face of arenaflex, providing top-notch support to our customers and helping us build a reputation for excellence in logistics and customer service. **About arenaflex** arenaflex is a leading innovator in the logistics industry, dedicated to providing best-in-class customer support and services. Our mission is to be Earth's most customer-centric company, and we're committed to exceeding expectations by innovating and providing exceptional customer experiences. With a passion for building new products and services every day, we're making history and just getting started. **The Role** As a Delivery Station Customer Service Associate, you'll be responsible for providing in-station real-time, hands-on support to ensure our customers receive their packages on time. You'll connect customers with experts who can provide them with the most accurate and up-to-date information about their packages, making sure we put smiles on our customers' faces. Your work will go beyond just delivering customer orders; it's about creating a seamless and satisfying experience for our customers. **Key Responsibilities:** * **Customer Support:** Manage difficult customer situations while using empathy through phone and email; respond promptly and prioritize customer needs; solicit customer feedback to improve customer experience. * **Data Analysis:** Analyze data; use stories and experience to complement data; seek out and develop work flows and procedures to improve and promote quality; demonstrate accuracy and thoroughness while meeting established deadlines. * **Problem Solving:** Use problem-solving skills to identify and resolve customer-facing issues in a timely manner; gather and analyze information skillfully to develop alternative solutions. * **Effective Communication:** Effectively communicate; listen and get clarification; focus on solving customer needs, maintaining confidentiality, and following policies and procedures. * **Team Collaboration:** Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and receive feedback; contribute to building a positive team environment; commit to goals and objectives; support team's efforts to succeed. * **Integrity and Respect:** Treat people with respect; inspire the trust of others; support organizational values and goals with integrity; support affirmative action and respect diversity. **Physical Demands:** * Carry, lift, push, and pull up to 49 pounds. * Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long. * Work in a warehouse production environment where noise levels and temperatures vary (personal protective equipment provided). **What We Offer:** * Competitive hourly rate of $20.20/hour. * Full-time schedule: Tuesday-Saturday, 11:00 AM-8:00 PM. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Access to exclusive discounts and perks. **Why Join arenaflex?** At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we're committed to making a positive impact on our customers and the community. If you're a customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! **How to Apply:** If you're ready to join a dynamic team and make a difference in the lives of our customers, apply now! Visit our website to submit your application and take the first step towards an exciting career at arenaflex. **Contact Information:** arenaflex 5750 Mesmer Avenue, Culver City, CA... Phone: [insert phone number] Email: [insert email] **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job