Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support and Customer Assistance

Introduction to arenaflex arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. As a key player in the technology industry, we are committed to fostering a culture of excellence, collaboration, and continuous learning. Our team is passionate about leveraging technology to make a positive impact, and we are seeking a highly skilled and motivated Service Desk Specialist/Live Chat Agent to join our dynamic team. Job Overview We are looking for an individual who is passionate about technology and customer support to fill the role of Service Desk Specialist/Live Chat Agent. As a critical member of our team, you will provide Tier I support and assistance to customers using our mobile application, ensuring a seamless and enjoyable user experience. If you have a strong technical background, excellent communication skills, and a passion for helping others, we encourage you to apply for this exciting opportunity. Key Responsibilities As a Service Desk Specialist/Live Chat Agent at arenaflex, your primary responsibilities will include: Providing Tier I support and customer assistance for our mobile application, responding to customer inquiries, and resolving issues in a timely and professional manner Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, using diagnostic tools and technical expertise to identify and fix issues Installing software on supported devices, following defined procedures, processes, and methods to ensure seamless integration and functionality Employing Incident Management procedures to enter tickets into our tracking system, ensuring accurate and efficient issue resolution and follow-up Collaborating with internal teams, including development and quality assurance, to identify and resolve technical issues, and improve overall customer experience Staying up-to-date with the latest technology trends, mobile device releases, and operating system updates to provide expert support and guidance to customers Qualifications and Requirements To be successful in this role, you will need to meet the following minimum qualifications: One year of professional experience in an occupational field related to mobile application support, or an Associate's degree from an accredited institution in a field of study related to Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees Strong technical skills, including knowledge of mobile operating systems, devices, and software applications Excellent communication and interpersonal skills, with the ability to provide clear and concise support to customers via live chat and other communication channels Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues efficiently and effectively Preferred Qualifications While not required, the following qualifications are preferred: Experience with Jira, ITIL Certification, Agile and Scrum methodology, and government work experience Familiarity with Apple and Google Play Store, as well as diagnostic tools and knowledge of a diverse range of mobile device makes and models Previous experience working in a remote or virtual team environment, with the ability to self-motivate and manage time effectively Strong understanding of customer service principles, with a focus on providing exceptional support and ensuring customer satisfaction Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Strong technical skills, including knowledge of mobile operating systems, devices, and software applications Excellent communication and interpersonal skills, with the ability to provide clear and concise support to customers via live chat and other communication channels Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues efficiently and effectively Ability to work collaboratively as part of a team, with a focus on providing exceptional customer support and ensuring customer satisfaction Career Growth and Learning Opportunities At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Service Desk Specialist/Live Chat Agent, you will have access to: Comprehensive training and onboarding program, including technical training and soft skills development Ongoing coaching and mentoring, with regular feedback and performance evaluations Opportunities for career advancement, including promotions and lateral moves within the organization Professional development opportunities, including conferences, workshops, and online courses Work Environment and Company Culture arenaflex is a dynamic and innovative organization, with a strong focus on collaboration, teamwork, and customer satisfaction. Our work environment is fast-paced and supportive, with a focus on providing exceptional customer experiences. As a remote worker, you will be part of a virtual team, with regular communication and collaboration with colleagues and managers. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range of $50,000 - $70,000 per year, depending on experience. We also offer a range of perks and benefits, including: Comprehensive health, dental, and vision insurance 401(k) retirement plan, with company match Paid time off, including vacation, sick leave, and holidays Opportunities for professional development and growth Flexible work arrangements, including remote work options Conclusion If you are a motivated and technically skilled individual, with a passion for customer support and technology, we encourage you to apply for the Service Desk Specialist/Live Chat Agent role at arenaflex. This is an exciting opportunity to join a dynamic team, with a focus on providing exceptional customer experiences and driving business success. Apply now to take the first step in your career with arenaflex! Apply for this job