Experienced Customer Support Representative - Chat and Lead Generation Specialist for Automotive Industry Clients

Welcome to arenaflex: Where Customer Experience Meets Innovation arenaflex, a leader in providing cutting-edge solutions for the automotive industry, is seeking a highly skilled and enthusiastic Customer Support Representative - Chat to join our dynamic team. As a key member of our customer support team, you will engage in online conversations with customers, representing our automotive dealer clients in a favorable and professional manner. Your primary goal will be to turn these conversations into valuable leads that help our clients generate revenue and grow their businesses. About Our Work Environment At arenaflex, we pride ourselves on maintaining a relaxed yet professional and fun work environment. We believe that a positive and energetic team is essential to delivering exceptional customer service. If you enjoy working with technology, are passionate about providing outstanding customer experiences, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities As a Customer Support Representative - Chat at arenaflex, your responsibilities will include: Handling a wide variety of customer inquiries via online chat, ensuring timely and accurate responses to customer questions and concerns. Providing detailed and accurate information about our products and services to customers, addressing their needs and preferences. Narrowing down on appointment information to schedule appointments, ensuring a seamless experience for our customers. Capturing customer contact information for lead generation and client review, contributing to the growth and success of our clients' businesses. Summarizing interactions based on customer needs for client review, ensuring that our clients are well-informed and equipped to follow up with their customers. Developing and maintaining a comprehensive knowledge base of our evolving products and services, staying up-to-date with the latest industry trends and developments. Qualifications and Requirements To be successful in this role, you should possess: Previous experience in retail customer service or the automotive industry, although not necessary, is highly preferred. Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems. A strong ability to multitask, with gaming experience being helpful in this fast-paced environment. A positive and professional demeanor, with excellent written and verbal communication skills. The ability to adapt to change and thrive in a quick-paced work environment, prioritizing tasks and managing time effectively. In addition to these qualifications, you must be able to attend 4 weeks of training, Tuesday - Saturday, between the hours of 10am-6:30pm CST. This comprehensive training program will equip you with the knowledge and skills necessary to excel in this role and provide exceptional customer support. Essential Skills and Competencies To succeed as a Customer Support Representative - Chat at arenaflex, you should possess: Excellent communication skills : The ability to communicate clearly, concisely, and professionally, both verbally and in writing. Technical skills : Proficiency in basic computer applications, including internet and window-based software, with the ability to learn new systems and technologies. Problem-solving skills : The ability to analyze problems, identify solutions, and implement effective resolutions in a timely manner. Time management skills : The ability to prioritize tasks, manage time effectively, and meet productivity and quality standards in a fast-paced environment. Adaptability and flexibility : The ability to adapt to changing situations, priorities, and technologies, with a positive and flexible attitude. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Representative - Chat, you will have access to: Comprehensive training programs, designed to equip you with the knowledge and skills necessary to excel in your role. Ongoing coaching and feedback, to help you refine your skills and achieve your career goals. Opportunities for career advancement, with a clear path for professional growth and development. A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture At arenaflex, we pride ourselves on maintaining a positive and inclusive work environment, with a strong focus on employee well-being and satisfaction. Our company culture is built on the values of: Respect : We respect each other, our customers, and our partners, valuing diversity and promoting inclusivity. Integrity : We operate with integrity, honesty, and transparency, in all our interactions and business dealings. Innovation : We encourage innovation, creativity, and experimentation, embracing new ideas and technologies to drive growth and success. Teamwork : We believe in the power of teamwork, collaborating and supporting each other to achieve our goals and objectives. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, with a range of perks and benefits, including: Medical, dental, vision, and life insurance, to protect your health and well-being. Company contributions to your HSA, to support your financial security and retirement planning. A 6% match on 401(k), to help you build a secure financial future. Paid time off, to ensure a healthy work-life balance and allow you to recharge and relax. Access to our onsite dining facility, fitness center, and medical center, to support your physical and mental health. Opportunities to participate in sports and social leagues, and volunteering initiatives, to promote teamwork and community engagement. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Support Representative - Chat, you will play a critical role in driving the success of our clients' businesses, while developing your skills and advancing your career in a dynamic and supportive environment. Apply now to take the first step towards an exciting and rewarding career with arenaflex! Apply for this job